ISSIP

Welcome to ISSIP

The International Society for Service Innovation Professionals

We advance Service Innovation to help people, business and society.

What would you
EXPLORE IN 2024?

Would you co-host a hackathon? showcase your team's innovation work? create generative AI ‘how-to’ for my team? co-create an ISSIP Discovery Summit? ask grads how to make your company first choice? measure, rank T-shape of job applicants? build eminence in service innovation? |

What is Service Innovation?

Service is...

the application of resources (e.g. knowledge, capabilities, technology, time, money, effort) for the benefit of another; co-creating value.

Innovation...

occurs when models of practice change, co-creating new value(s) for stakeholders, whether incremental, radical or super-radical.

ISSIP is the global community for people involved in all aspects of process.  A platform for knowledge exchange, and dissemination, an authority that recognizes excellence and helps people do better for our interconnected world.

Historical Examples of Service Innovation

Cities

Simple concentration of people, knowledge, and resources led to innovations from community education, healthcare and entertainment to infrastructure.

Automobiles

The automobile revolutionized the way people move from one place to another, making transportation more accessible, efficient, and convenient.

Click for ISSIP Focus Areas to Advance Service Innovation

AWARDS
Recognizes Excellence in Service Innovation
EVENTS
Hosts Regular Events for Exchange of Ideas, Best Practices
PUBLISH
Assist members with research, write, publish books, white papers
COLLABORATION
Ambassadors & AI Collaborations

2023 ISSIP Recognitions for Excellence in Service Innovation:

Award Type: Overall Impact – Business, Society, Innovation

Innovation: Luna BLE-to-Cloud Protocol

Summary: Luna is the world’s first standard for BLE-to-cloud communications. It is secure. It is bidirectional. It should’ve been devised ten years ago at the same time beaconing was introduced and indeed many have implemented BLE-to-cloud communication verticals but none have tried or succeeded in developing a standard that makes this connectivity open to (almost) any device and any application.

Organization: Luna XIO, Inc.
Primary Contact: Arman Maghbouleh (LI) (DC)

Alan Gous (LI) (DC)Jeff Bazar (LI) (DC)Mat Taylor (LI) (DC)Greg Stanek (LI) (DC)Manikandan Nambiar (LI) (DC)

Award Type: Impact to Business

Innovation: Robotics Solutions for Asset Performance

Summary: This is an entirely new market and service. We are combining state of the art agile robots with the latest AI capabilities from IBM Research, and moving data from the Edge to the Cloud in a secure way that will meet the standards of IT organizations as these solutions move toward full operational adoption.

Organization: IBM (@IBM)
Primary Contact: Kay Murphy (LI) (DC)

Award Type: Impact to Society

Innovation: d.Tree Studio: Three Trees, Two Institutions and Twelve Makers

Summary: Detroit Trees have much to teach us about respecting the wisdom of people, place and history. The shared focus and language around trees and urban lumber is what makes the d.Tree Studio unique. We can use the power of creative inquiry, craft, sustainability, community vision and storytelling to change people’s hearts and minds. By focusing on our natural resources and The City of Detroit’s Sustainable Action Agenda, there are no hidden agendas as we can collectively agree to foreground environmental sustainable systems. The process of social innovation enhances society and capacity to act. By documenting and understanding the cultural and environmental life cycle of Detroit trees; we can create new roles, relationships, while developing assets and capabilities. Our service design maps allowed for true collaborations with our partners to understand our thinking, intentions and motivations to collectively build a deep understanding of an African American Museum and art and design school workflows.

Organization: Charles H. Wright Museum of African American HistoryCollege for Creative Studies (@TheWrightMuseum)
Primary Contact: Leslie Tom (LI) (DC)

Award Type: Impact to Innovation

Innovation: To Engage or Not to Engage with AI for Critical Judgments: How Professionals Deal with Opacity When Using AI for Medical Diagnosis

Summary: This study is the first in-depth, longitudinal investigation of how ML-based prediction tools are used for medical diagnosis decision making. AI tools may operate in similar ways technologically, but they are experienced in unique ways depending on the users, context, and work practices. This is a fundamentally new way to think about opacity and has implications for how ML tools are designed and deployed in critical decision making contexts.

Organization: University of VirginiaWarwick UniversityNew York University (@UVA, @warwickuni, @nyuniversity)
Primary Sarah Lebovitz (LI) (DC)

As a diverse, and inclusive community of innovators,
ISSIP has grown since our founding in 2012 to include:

1,750+
Individual Members
600+
Companies
200+
Universities
70
Countries

We are extremely grateful to all of our institutional members and supporting organizations for their commitment and support!