Marja Toivonen,  ISSIP Ambassador to  Finnish Service Alliance

Marja Toivonen works as Research Professor at VTT Technical Research Centre of Finland, her specialty being service innovation and service business models. She is also Adjunct Professor at Aalto University Helsinki, and teaches service development. She has written several articles and book chapters on service topics and been an invited speaker in many international conferences.She is a council member in RESER (European Association for Research on Services) and the chair of Finnish Service Alliance.