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Paula McCarty is the President of Tech Talk Marketing, where she and her team of professionals provide clients with cost-effective solutions to their consumer and technology marketing needs. They deliver superior, value-based offerings which include strategic market planning, market surveys, competitive intelligence & analysis, branding and collateral execution, speaker and media opportunities, and web site development. more…
Stephen Kwan
Stephen K. Kwan is Professor of Service Science and Management Information Systems in the College of Business at San José State University, USA. He was the founding chair of the MIS department and had served as the Senior Associate Dean of the College. He is currently working on the Service Science, Management, Engineering, and Design (SSMED) research and academic program at SJSU. He is very active in the SSMED community. He works closely with IBM on SSMED more…
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Wendy Murphy, MBA, IBM Executive Professional Project Manager, PMI Certified Project Manager, is currently assigned to IBM’s Corporate Headquarters as Executive Program Manager for Global University Programs. During her 28 year tenure at IBM Wendy has been responsible for service delivery, technical support, and business development in both technical and managerial positions. Recently, she worked in IBM’s more…
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Carlos Pignataro is a recognized expert on network architectures, a Cisco Services Distinguished Engineer and a member of the Global Technical Center executive staff. An innovative network thought leader Carlos contributes to the networking industry across many areas. He currently serves as co-­-chair of the L2tpext working group at the Internet Engineering Task Force (IETF), is the assigned expert for the Internet Assigned Numbers Authority’s protocol more…
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Lou Freund is the Director of the Graduate Program in Human Factors and Ergonomics at San Jose State University. He is also a Professor of the Department of Industrial & Systems Engineering, where he has been on the faculty since 1986. He is an IIE (Institute of Industrial Engineers) Fellow, and recognized by HIMMS (Healthcare Information and Management Systems Society) for contributions to the field.
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Grateful acknowledgement to Robin Williams, of Robin Williams R&D Consulting for assisting with formation of ISSIP as a registered non-profit organization.
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Bill Hefley is a professor at the Naveen Jindal School of Management at the University of Texas at Dallas. Prior to this, he was on the faculty of the University of Pittsburgh and before that, he served as the Faculty Director for an innovative professional graduate program in service management at Carnegie Mellon University, where he also served as associate director of a research center focused on sourcing IT-based services. He received Ph.D. more…
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Dr. Mendes is affiliated with the Technical University of Lisbon, Portugal (UTL), and did SSME work at Virginia Tech’s Department of Industrial and Systems Engineering (ISE) as a visiting faculty. He entered academia after more than 15 years of experience in software and Information Systems, having filled engineering and managerial positions in the civil service and in manufacturing and service companies. His Ph.D. in Management Systems more…