Alexandra Medina-Borja founded the International Service Systems Engineering Research Lab (ISSER) in the Department of Industrial Engineering at the University of Puerto Rico at Mayaguez where she is faculty. She started a rotation at the National Science Foundation in January 2012, in the role of Director of Evaluation and Assessment for the Directorate for Engineering. Alexandra has concentrated her work in areas related to the effective design and analysis of service delivery systems. Her main research contribution has been to advance a model for the performance evaluation of nonprofit social services. She earned her Ph.D. and Master’s Degrees in Industrial and Systems Engineering from Virginia Tech and holds a Production Engineering Degree from the Federal University of São Carlos in São Paulo, Brazil. Her doctoral dissertation work was awarded the 2007 Goodeve Medal by the British Operational Research Society. She won the UPRM Engineering Distinguished Faculty Award in 2007, 2008 and 2011. She is a member of the System Dynamics Society, IIE, INFORMS, and Alpha Pi Mu.