Heather Yurko, Chief of Staff + Lead, Future of Work, Employee Services, is an 11-year Cisco veteran, and the Lead of Future of Work, for Employee Services. In this role, she enables Global Services Management acceleration through culture, role and skill transformation, future-proofing the success of Cisco employees, customers, and partners by collaborating with Service Executives. Together, they create sustainable processes that ensure continuous improvement of their services, through their people and processes, and accountability of their Service Owners.
Prior to this role, Heather was the Senior Manager for the Global Services Logistics + Operations IT software development team, accountable for a $37M software portfolio that managed $10.6B in sparing worldwide. Her team created and maintained the software for planning, inventory management, order management, repair, and asset recovery. These systems integrate with multiple third-party logistics and maintenance partners worldwide, and move 900K parts across 1400+ depots in 131 countries each year. Over the past three years, she led the team’s transformation into Digitization and DevOps-based Agile Delivery. Heather has also led global teams in Cisco focused on Organizational Research + Development and Internal Talent Management.
While at Cisco, she and her teams have won multiple industry awards, including the ERE Award (2010), Pega’s Business Innovation Award (2014); NC Technology Associations’ Tech Award – Business Value: Use of Technology (2014); Gartner’s BPM Excellence Awards for North America (Dec 2014); Oracle’s Chief Sustainability Officer of the Year (2015) and Pega’s Program Success Award (2016). She has been a featured speaker at the NC PMI Conference, the NC State University Center for Innovation Management Studies Symposium, the BASF Innovation Series, Innovation in RTP, Cisco Live, The American Coatings Association Leadership Conference, and HICSS. She has published a white paper on Organizational Design aligned to Services Delivery.
Heather joined Cisco in 2006, after successfully building two start-up companies – one producing and showcasing Designer Toys, and one creating financial modeling software used by industry analysts. Throughout her T-shaped career, she has gathered experience in Manufacturing, Program Management, Software Development, Training Design, Sales, Marketing, and Communications. In addition running two start-ups, she also has experience working in large, global enterprises like Dun + Bradstreet, Lucent Technologies, and Paine Webber.
Heather holds an MA in Organizational Psychology from Columbia University-Teachers College. Outside of work, she can be found de/constructing and hiking in Durham, NC with her family.
Under my leadership, ISSIP will grow and transform into a broader-reaching, increasingly meaningful organization. Our current membership is focused mostly on the technology and higher education sectors; I will focus on our contacts in other industries via targeted campaigns to expand our membership beyond our current borders. The three goals that I will lead ISSIP to achieve are:
- Expanding our membership significantly (at least 50 people each) into a minimum of two additional industries: Financial Services, Arts + Entertainment, Hospitality, Healthcare, Government. These members will be encouraged to create new SIGs.
- Expanding our publication partnerships with universities and professionals to produce at least two ISSIP-led books
- Creating a revenue stream for ISSIP – expanding our services and beginning to charge for membership, then reinvesting in our programs and improving the quality of our services
I am confident that, with my network and relationships that already exist within ISSIP, these goals will be achieved. Thank you for your consideration.