Author: Madhavi Godbole (LI) In the fast-paced and ever-evolving landscape of finance, service innovation is a key driver of success. As industry adapts to technological advancements, artificial intelligence (AI) tools have emerged as powerful catalysts for change. From streamlining processes to enhancing customer experiences, AI is revolutionizing the way financial services are delivered. This article … Read more
Author: Bert Painter (LI), bertpainter@gmail.com A number of us in our Sociotechnical Systems (STS) community of organization design practitioners and academics have been much impressed with ISSIP members’ espousal of “Human-Centered” AI (HCAI) for service innovation development in organizations. Indeed, having read books like Human-Centered AI (Shneiderman, 2022), we see a very strong affinity between … Read more
Please meet the three outstanding nominees for ISSIP VP 2024/President 2025! ISSIP members are requested to please vote for one candidate before October 31st. Nicole Reineke (LI) Founder SHIFT5.ai Vaishali Mane (LI) Consultant, Senior Product Analyst Mauricio Manhaes (LI) Service Design Consultant, Human-Center AI Solution The short bio and position statement for each nominee … Read more
The 2023 ISSIP ICServ Prospective Research Award are awarded to: Title: Do gestures make robots more empathetic?: Exploring artificial empathy, helpfulness, and social connectedness Authors: Shintaro Okazaki (LI) (DC), Tan Viet Tuyen Nguyen (GS) (DC), Oya Celiktutan (LI) (DC) Title: The Impact of AR-based Product Presentation on Customer Perceived Value and Patronage Intention Authors: Yi-Cheng … Read more
Authors: Utpal Mangla and Atul Gupta The key business capabilities focused on 5G adoption for Industry 4.0 include automation, robotization, smartphones, artificial intelligence (AI), and the Internet of Things (IoT). The 5G equipment manufacturers have developed devices mainly smartphones, IoT, and networks with ultra-low latency (< 5ms), 99.999% availability, 100x (compared to 4G) number of … Read more
>> DEADLINE EXTENDED TO SEPTEMBER 30 << Call for Nominations Vice President, ISSIP Nomination Deadline: August 31, 2023 September 30, 2023 Start Date: Jan 2024 Term: One year as VP, followed by one year as President Consistent with ISSIP Bylaws, and Policies, ISSIP Nominating Committee is seeking nominations for candidates to serve as the Vice President … Read more
Dell Technologies’ Deborah Stokes, Event Chair to Moderate on Topic of Tech for Good ISSIP’s 2023 Discovery Summit will explore the challenges of today’s rapidly evolving technology landscape, the societal impacts that will result, and the way forward … for the future we all seek”— Deborah Stokes of Dell Technologies and ISSIP Vice President SANTA … Read more
Virtual Event to Explore Tech For Good from Industry, NGO, and Academic Perspectives – September 27, 9:00 am Pacific ISSIP’s 2023 Discovery Summit will explore the challenges of today’s rapidly evolving technology landscape… societal impacts and the way forward … for the future we all seek”— Deborah Stokes of Dell Technologies, 2023 ISSIP Vice President … Read more
Annie Hardy, Senior Visioneer and Warner de Gooijer, Global Lead for Innovation and Incubation “A hearty welcome to Annie Hardy and Warner de Gooijer to the ISSIP Board of Directors, and our gratitude to Gonzalo Salgueiro who served well for the past three years representing Cisco.”— Utpal Mangla, General Manager IBM and President of ISSIP … Read more
The ISSIP Awards Committee is delighted to issue Knowledge-Sharing Eminence – ISSIP Digital Certifications to recognize the following winners of 2023 Human-Side of Service Engineering (HSSE) Conference best papers award as well as honorable mentions paper awards. Also, see award certificates here. Awardees can add their ISSIP digital certification to their LinkedIn profile by following … Read more
