ISSIP BOD Member and Founding President (2013): Ammar Rayes, Distinguished Engineer, Cisco

Ammar Rayes is a Distinguished Engineer at Cisco Systems. He has been at the core of developing IP-based network and service management solutions for over 20 years. His main areas of expertise include Smart Services, NMS/OSS, Big Data, Cloud, Mobility, Performance and Traffic Engineering, and more…

Secretary / Treasurer (acting), BOD Member: Jim Spohrer, Director, IBM

Jim Spohrer is the IBM Innovation Champion and Director of the IBM University Programs World Wide. He was the founding Director of service research at IBM and has widely published on service science and engineering. He received his undergraduate degree in Physics from MIT and his PhD in Computer Science/Artificial Intelligence from Yale University.

Prashant Tyagi: Director, IoT and Big Data Platforms
Institution affiliation: GE Digital

Prashant Tyagi leads the Data Lake Organization at GE Digital in San Ramon, CA. He is responsible for enabling the big data strategy for the Industrial Internet that leverages IT and Operational data for predictive analytics. More…


Dr. Kazuo Iwano is a member of ISSIP Board of Directors.  He’s been working on IT policy making as a Principal Fellow at Center for Research and Development Strategy in Japan Science and Technology Agency (JST) since October 2012.  Dr Iwano has been engaged in Research and Development of Information Technology and emerging service businesses leveraging research results in areas such as cloud computing and cyber physical systems. More…
ISSIP President, 2017, & BOD Member:  Ralph Badinelli, Professor, Virginia Tech

Ralph Badinelli is a professor in the Department of Business Information Technology of the Pamplin College of Business of Virginia Tech. He received Ph.D. and M.S. degrees in Management from the Krannert Graduate School of Business of Purdue University, an M.S. degree in Physics from Purdue University, and a B.S. degree in Mathematics and Physics more…

BOD Member: Haluk Demirkan, Professor, University of Washington

Dr. Haluk Demirkan is a Professor of Service Innovation & Business Analytics, and the Founder of Center for Information Based Management at the Milgard School of Business, University of Washington (UW)-Tacoma. His achievements brought him an international leadership and reputation inanalytics & design-led more…

BOD Member: Sunil Kripalani, VP Cisco 

Sunil Kripalani is Vice President, Cisco Services Technology Group, responsible for the strategic direction and development of Software technologies enabling Cisco’s global services business. He leads a team of professionals around the world focused on developing, licensing and acquiring software assets which help our customers design, build and operate network solutions. more…