In collaboration with Penn State University College of Engineering, ISSIP is pleased to launch a new series of panel discussions to explore the transformation underway across industry sectors as we engineer our 21st century service economy. In six one-hour virtual events throughout 2024, our panel of experts from industry, government, NGO and academia will explore … Read more
Please register and join us for the first in a series of ISSIP events on the transformation of industry sectors in the AI Era (register here, all who register will receive a link to the recording, even if you cannot attend the online session live). How will we measure business and societal progress across industry … Read more
IESS is one of ISSIP’s priority conference sponsorships annually. In 2024, Jim Spohrer, our co-founder and board director spoke at the pre-conference events and workshops, delivered a keynote talk and assisted with judging best papers. Below are full proceedings of this important event, Jim’s highlights and pictures from other speakers, sponsors and participants. We look … Read more
ISSIP Ambassadors would like to make sure that the ISSIP Community is aware of these upcoming service innovation related conferences and encourage participation: Conferences IESS Feb 7-9, 2024 – International Explorations of Service Science SSC2023 May 12-14, 2024 – Spring Servitization Conference Naples Forum TBD 2025 – Naples Forum on Service (every other year) Frontiers … Read more
The completed event recording and presentation are now available. We invite you to stay engage by completing this survey about your thoughts and ideas related to T-shaped skills. T-Shaped People Are the Future of Work, but how T-shaped are you? Please join ISSIP Fellow Lou Freund along with Jim Spohrer and Pavel Savva, as they … Read more
Author: Bert Painter (LI), bertpainter@gmail.com A number of us in our Sociotechnical Systems (STS) community of organization design practitioners and academics have been much impressed with ISSIP members’ espousal of “Human-Centered” AI (HCAI) for service innovation development in organizations. Indeed, having read books like Human-Centered AI (Shneiderman, 2022), we see a very strong affinity between … Read more
The 2023 ISSIP ICServ Prospective Research Award are awarded to: Title: Do gestures make robots more empathetic?: Exploring artificial empathy, helpfulness, and social connectedness Authors: Shintaro Okazaki (LI) (DC), Tan Viet Tuyen Nguyen (GS) (DC), Oya Celiktutan (LI) (DC) Title: The Impact of AR-based Product Presentation on Customer Perceived Value and Patronage Intention Authors: Yi-Cheng … Read more
The ISSIP Awards Committee is delighted to issue Knowledge-Sharing Eminence – ISSIP Digital Certifications to recognize the following winners of 2023 Human-Side of Service Engineering (HSSE) Conference best papers award as well as honorable mentions paper awards. Also, see award certificates here. Awardees can add their ISSIP digital certification to their LinkedIn profile by following … Read more
On May 3, 2023, the ISSIP Ambassador Panel entitled Improving Service System Sustainability: Issues and Challenges was held. The recording and slides are now available on ISSIP YouTube and ISSIP Slideshare. Special thanks to the following ISSIP Ambassadors, who received ISSIP Digital Credentials (DC) for Knowledge Sharing Eminence: Moderator: Jim Spohrer (LI),(DC) Panelist: Marialuisa Saviano … Read more
An inspiring first look at ‘sampling’ of student and alumni projects.
