Gerhard Gudergan, ISSIP President, 2020

Dr. Gerhard Gudergan Deputy Managing Director and Head of Department, Business Transformation at FIR Institute for Industrial Management at RWTH Aachen University. Dr. Gudergan is the founding director of the CENTER SMART Services on the RWTH Aachen Campus and acting head of the initiative METROPOLITAN CITIES. He is senior lecturer at RWTH Aachen University for “Service Design and Engineering” and responsible for the track of “Digital Transformation” as part of the Executive EMBA of RWTH Aachen University and Fraunhofer Academy. More…

Ulf Vinneras, ISSIP VP, 2020

Mr. Ulf Vinneras is Sr Director of High Touch Services at Aruba Networks, (A HPE Company). His primary focus is consumption models (subscription), Customer Success, Analytics, and Automation.  Previously, he was General Manager/Sr Director for Cross Architecture within the Customer Experience (CX) division of Cisco Systems. Mr. Vinneras is the recipient of the ISSIP 2019 Distinguished Recognition Award in Service Innovation.  More

Jim Spohrer, ISSIP Co-Founder, Secretary / Treasurer (acting), & BOD Member 

Jim Spohrer directs IBM’s open source Artificial Intelligence (AI) efforts.  Previously at IBM, he led Global University Programs,  co-founded Almaden Service Research, and was CTO Venture Capital Group.  After his MIT BS in Physics, he developed speech recognition systems at Verbex, an Exxon company, before receiving his Yale PhD in Computer Science/Artificial Intelligence. more

Yassi Moghaddam, ISSIP Executive Director

Yassi Moghaddam is the Executive Director of International Society of Service Innovation Professionals (ISSIP).  In this capacity, she has been leading the organization to catalyze industry-academia collaboration in cutting-edge research, best industry practices, and innovative educational models.  Yassi is also the Managing Director of Stradanet, a Silicon Valley-based boutique consulting firm that helps organizations grow through digital services innovation., more…