Wednesdays 7:30 am US Pacific Time = 10:30 am US Eastern Time
Service innovation speaker series brings leaders from around the world to share their ideas on innovation, started by Jim Spohrer & Haluk Demirkan in November 2012.
- Goal: Create an environment for knowledge dissemination & intellectual stimulation on range across topics on service innovation, transformation, orientation & systems, digital transformation, customer experience, open innovation, T-shaped people and organizations, industry dynamics, and models for growth, sustained creativity, scalability and new sources of value co-creation and improved well-being.
- Duration: 30 to 60 minutes including Q & A – presenter’s preference
- Venue: Video conferencing through the ISSIP’s Cisco WebEx Account
- Format: Informal presentations with 8-15 slides
- Please let: us know, if you would like to join this community free of charge, and present and/or listen these presentations
presentation # | date | speaker’s name | topic | institution / affiliation | location | slides at ISSIP slideshare | presentation at ISSIP youtube | |||||||
2
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July 19, 2017 | No presentation | ||||||||||||
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3
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July 12, 2017 | No presentation | ||||||||||||
4
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July 5, 2017 | No presentation | ||||||||||||
5
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June 28, 2017 | No presentation | ||||||||||||
6
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157 | June 21, 2017 | Ali Yavari | An Approach to Internet-Scale Contextualisation for Developing Efficient Internet of Things Applications | Swinburne University of Technology | Vic Australia | slides of the presentations | |||||||
7
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June 14, 2017 | No presentation | ||||||||||||
8
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June 7, 2017 | No presentation | ||||||||||||
9
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May 31, 2017 | No presentation | ||||||||||||
10
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May 24, 2017 | No presentation | ||||||||||||
11
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156 | May 17, 2017 | Dr. J. Pedro Mendez | Technical University of Lisbon | Portugal | |||||||||
12
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May 10, 2017 | No presentation | ||||||||||||
13
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155 | May 3, 2017 | Cosmin Radoi | Are Web Applications Ready for Parallelism? | University of Illinois | IL, USA | ||||||||
14
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April 26, 2017 | No presentation | ||||||||||||
15
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154 | April 19, 2017 | Loan Nguyen | Toward a Model of Wisdom Determinants in the Auditing Profession | Japan Advanced Institute of Science and Technology | Japan | ||||||||
16
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153 | April 12, 2017 | Om Prasad Patri | Discovering Malware with Time Series Shapelets |
University of Southern California (USC)
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USA | slides of the presentations | |||||||
17
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152 | March 15, 2017 | Dr. J. Pedro Mendez | Technical University of Lisbon | Lisbon, Portugal | |||||||||
18
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March 8, 2017 | No presentation | ||||||||||||
19
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151 | March 1, 2017 | Gene Bellinger | Systems Thinking World, Inc. | NC, USA | |||||||||
20
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150 | February 22, 2017 | Hannes Rothe | Shaping the Boundaries of a Service Ecosystem: The Case of Udacity | Freie Universität Berlin | Berlin, Germany | ||||||||
21
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149 | February 15, 2017 | Daniel Gartner | Length of Stay Outlier Management via Mathematical Modelling and Cluster Analysis | Cardiff University | Cardiff, UK | slides of the presentations | link to a paper | ||||||
22
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148 | February 8, 2017 | Kartik Gada | It is time to upgrade the Economy | Reliance Capital Group | California, USA | slides of the presentations | video of the presentation | ||||||
23
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147 | February 1, 2017 | Tony Morgan | New online course on Innovation Management | University of Leeds and IBM | UK | slides of the presentations | video of the presentation | ||||||
24
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146 | January 25, 2017 | Christoph Heitz | Data + Service | Zurich University | Zurich Area, Switzerland | slides of the presentations | |||||||
25
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145 | January 18, 2017 | Eric McNulty | Integrating Human Factors Into Incident Command | Author, Speaker, Educator Leadership for a Turbulent World | MA, USA | slides of the presentations | |||||||
26
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144 | December 14, 2016 | Jyoti Sarin | Leading from the Edge of Disruption | Cisco | California, USA | slides of the presentations | |||||||
27
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143 | December 7, 2016 | Graham Cook | Learning And Leading // The Foundations Of Successful Transformation | RSVP Design | UK | slides of the presentations | |||||||
28
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142 | November 30, 2016 | Eric McNulty | INTEGRATING HUMAN FACTORS INTO INCIDENT COMMAND: Emotional Intelligence and Beyond | Author, Speaker, Educator Leadership for a Turbulent World | MA, USA | slides of the presentations | |||||||
29
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141 | November 16, 2016 | Thomas A. Stewart | Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight | National Center for the Middle Market | OH, USA | slides of the presentations | |||||||
30
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140 | November 9, 2016 | Inna Vologzhanina | IP Protection and Creative Commons | Cisco Systems, Inc. | California, USA | slides of the presentations | |||||||
31
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139 | November 2, 2016 | Kartik Gada | Upgrading Economy | Reliance Capital Group | Mumbai, India | slides of the presentations | |||||||
32
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138 | October 19, 2016 | Lasse Mitronen | Global Marketplaces | Finland AALTO | Finland | slides of the presentations | |||||||
33
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137 | September 14, 2016 | Donna Ritchie | Merrimack College Advanced Analytics Program Case Study | Meteor Learning | MA, USA | slides of the presentations | |||||||
34
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136 | August 31, 2016 | Charlotte Andersdotter | Services and Digital Disruption | Cre8 AB | Brussels, Belgium | slides of the presentations | |||||||
35
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135 | August 24, 2016 | Patrick Dufour | Digital Field | Digital Field | MA, USA | ||||||||
36
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134 | August 17, 2016 | Gautam Mahajan | Service Value Creation | Inter-Link and Customer Value Foundation and Founder Editor Journal of Creating Value | IND | slides of the presentations | |||||||
37
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133 | August 10, 2016 | Krysta Sadowski | Fullbridge | FULLBRIDGE | MA, USA | slides of the presentations | |||||||
38
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132 | August 3, 2016 | Craig Wirkus | A whole systems approach to intrapreneurship | Cisco Services Innovation Excellence Center , Cisco | IL, USA | slides of the presentation | video of the presentation | ||||||
39
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131 | July 27, 2016 | Carl Spetzler | Decison quality | Strategic Decisions Group | California, USA | slides of the presentation | video of the presentation | ||||||
40
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130 | July 20, 2016 | Prof. Dr. Markus Warg | Service dominant architecture | SIGNAL IDUNA Gruppe | Hamburg, Germany | slides of the presentation | |||||||
41
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129 | July 13, 2016 | Sam Aquillano | Design Museum Foundation | USA | slides of the presentation | video of the presentation | |||||||
42
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128 | July 6, 2016 | Tony Morgan | Collaborative Innovation Between Clients and Service Providers |
IBM | UK | slides of the presentation | video of the presentation | ||||||
43
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127 | June 29, 2016 | Werner B. Korte | T-Shaped Professionals in Europe: Today and in 2020 – There is a Job to Do! | Germany | slides of the presentation | video of the presentation | |||||||
44
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June 15, 2016 | Rya Conrad-Bradshaw | Preparing students and young professionals to succeed in the global economy | MA, USA | re-scheduled | |||||||||
45
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126 | June 8, 2016 | Gene Bellinger | Creating a Future : A case for virtual collaboration | Systems Thinking World, Inc. | NC, USA | slides of the presentation | video of the presentation | ||||||
46
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125 | June 1, 2016 | Guy Halfteck | Knack. Find your talent. | Knack | NY, USA | slides of the presentation | video of the presentation | ||||||
47
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May 25, 2016 | general discussion | ||||||||||||
48
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124 | May 18, 2016 | Evren Ay | The World’s Fastest Human Translation Platform. | MotaWord | NY, USA | slides of the presentation | video of the presentation | ||||||
49
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123 | May 11, 2016 | Paul M. Brooks | human hourishing | Quiddity Systems, Inc, | slides of the presentation | video of the presentation | |||||||
50
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122 | May 4, 2016 | Ramesh Jakka | Health Care Services in the US | CA, USA | slides of the presentation | video of the presentation | |||||||
51
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121 | April 27, 2016 | David T.W. Chung (鍾大為) | slides of the presentation | video of the presentation | |||||||||
52
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April 20, 2016 | Shay Hershkovitz | Service Innovation & Management | Tel Aviv University | Israel | re-scheduled | ||||||||
53
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120 | April 13, 2016 | Niels Feldmann | Design Thinking Network | Karlsruhe Service Research Institute (KSRI) | Germany | slides of the presentation | video of the presentation | ||||||
54
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119 | April 6, 2016 | Gerhard Satzger – Niels Feldmann | Service Systems teaching program, Fundamentals of Service Systems | Karlsruhe Service Research Institute (KSRI) | Germany | slides of the presentation | video of the presentation | ||||||
55
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118 | March 30, 2016 | Remy Arteaga |
latino entrepreneurship | Entrepreneurship Center at Stanford University | CA, USA | slides of the presentation | video of the presentation | ||||||
56
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March 23, 2016 | general discussions | ||||||||||||
57
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117 | March 16, 2016 | Arnold Beekes | The Proper Way | Amersfoort, The Netherlands | slides of the presentation | video of the presentation | |||||||
58
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116 | March 9, 2016 | Leonard Walletzký | Service science at Masaryk University | Masaryk University |
Czech Rebulic | slides of the presentation | video of the presentation | ||||||
59
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115 | March 2, 2016 | Dr Moira Scerri | service economics | SEPIA Consulting Pty Ltd | PYRMONT, NSW |
slides of the presentation | video of the presentation | ||||||
60
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114 | February 24, 2016 | Marko Turpeinen | Silicon Valley Hub, EIT Digital | CA, USA | slides of the presentation | video of the presentation | |||||||
61
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113 | February 17, 2016 | Mauricio Manhaes | TentativeService Innovation: Augmenting the Potential to Act | Savannah College of Art and Design | GA, USA | slides of the presentation | video of the presentation | ||||||
62
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112 | February 10, 2016 | Prof. Mike Depew, Prof. Leona Mitchell | Pipelines and Pathways into the Information Professions | University of Pittsburgh | PA, USA | slides of the presentation | video of the presentation | ||||||
63
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111 | February 3, 2016 | Valorie Valencia | Effectiveness Mapping | slides of the presentation | video of the presentation | ||||||||
64
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110 | January 27, 2016 | Steven Alter | Integrated operational perspective on service and service systems | University of San Francisco | CA, USA | slides of the presentation | video of the presentation | ||||||
65
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January 20, 2016 | general discussion | ||||||||||||
66
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109 | January 13, 2016 | Xavier Busquets Carretero | Discovery paths:Exploring emergence and it evolutionary design in M&A | ESADE Business School | Barcelona, Spain | slides of the presentation | video of the presentation | ||||||
67
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January 6, 2016 | General Discussion | ||||||||||||
68
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December 30, 2015 | Holiday | ||||||||||||
69
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December 23, 2015 | Holiday | ||||||||||||
70
|
December 16, 2015 | General Discussion | ||||||||||||
71
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108 | December 9, 2015 | Kim Crider, Thomas Stone, David Mantica |
Bridging the Gap to the Future | Harvard University, Stone Business Professionals, ASPE Inc. | MA, USA | slides of the presentation | video of the presentation | ||||||
72
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107 | November 25, 2015 | Xavier Busquets Carretero | Discovery paths: exploring emergence and it evolutionary design in M&A | ESADE Business School | Avenida Pedralbes, Barcelona |
presentation re-scheduled for January 13, 2016 | |||||||
73
|
November 18, 2015 | general discussion | ||||||||||||
74
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106 | November 11, 2015 | Dawn M. Rennick | Moving the high tech industry forward toward service science competency: a case study of the abc association | USA | slides of the presentation | video of the presentation | |||||||
75
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105 | November 4, 2015 | Gad Vitner, Moshe Avidan | Using Bill of Services(BOS) to Achieve Effective Service Delivery | Ruppin Academic Center | Israel | slides of the presentation | video of the presentation | ||||||
76
|
October 28, 2015 | general discussions | ||||||||||||
77
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104 | October 21, 2015 | Nabeel Gillani, Zafrin Nurmohamed | Introduction to Coursolve | VA, USA | slides of the presentation | video of the presentation | |||||||
78
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103 | October 14, 2015 | Dick Reisman | Dick’s work on FairPay is very interesting and relevant to the evolution of win-win value propositions in the digital era | NY, USA | slides of the presentation | video of the presentation | |||||||
79
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102 | October 7, 2015 | Paul Mugge Michelle Grainger | The Leading Authority on Innovation Management. A Framework to manage Innovation | Center for Innovation Management Studies (CIMS) , NC State University | Ralelgh, NC | slides of the presentation | video of the presentation | ||||||
80
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101 | September 30, 2015 | Javier Busquets Carretero | DISCOVERY PATHS: EXPLORING EMERGENCEAND IT EVOLUTIONARY DESIGN IN M&A |
ESADE Business School | Avenida Pedralbes, Barcelona |
slides of the presentation | |||||||
81
|
September 23, 2015 | general discussions | ||||||||||||
82
|
100 | September 16, 2015 | Paul Mugge Michelle Grainger | The Leading Authority on Innovation Management. A Framework to manage Innovation | Center for Innovation Management Studies (CIMS) , NC State University | Raleigh, NC | slides of the presentation | video of the presentation | ||||||
83
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99 | September 9, 2015 | Stephen F. Heffner | Using Automation to Improve Software Services | Pennington, New Jersey | slides of the presentation | video of the presentation | |||||||
84
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98 | September 2, 2015 | Ben Amaba | The International Society of Service Innovation Professionals – Worldwide Executive – Creating Business Value, High Energy Innovator | IBM Aspera |
USA | slides of the presentation | video of the presentation | ||||||
85
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97 | August 26, 2015 | Ravi S. Behara | DATA-DRIVEN INNOVATIONS IN HEALTHCARE SERVICES | University of Florida | FL, USA | slides of the presentation | video of the presentation | ||||||
86
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96 | August 19, 2015 | Christina Öhman | SERVICE DESIGN AND DESIGN RESEARCH | Interactive Institute Swedish ICT | Sweeden | slides of the presentation | video of the presentation | ||||||
87
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95 | August 12, 2015 | Stephen Ezell | Innovating in a Service-Driven Economy & The Service Innovation Triangle | ITIF | Washington D.C USA | slides of the presentation | video of the presentation | ||||||
88
|
94 | August 5, 2015 | Gerhard Gudergan | Experiences with Student Integration in Industrial Crowd Innovation Projects | Germany, Aachen | slides of the presentation | video of the presentation | |||||||
89
|
93 | July 29, 2015 | Peder Inge Furseth | haluk/SIG Education& Research | Norwegian Business School, Oslo | Norway | video of the presentation | |||||||
90
|
92 | July 22, 2015 | Timothy Chou | Service Innovation for our Interconnected World | slides of the presentation | video of the presentation | ||||||||
91
|
July 15, 2015 | general discussion | ||||||||||||
92
|
91 | July 8, 2015 | Randall S. Wesley, Ph.D. | Sustainment Dominated System (SDS) Life Cycle Affordability | University of North Texas Denton Texas |
Texas USA | slides of the presentation | video of the presentation | ||||||
93
|
July 1, 2015 | general discussion | ||||||||||||
94
|
90 | June 24, 2015 | Jerry Luftman | Global Institute for IT Management | New York City Area, US | video of the presentation | ||||||||
95
|
89 | June 17, 2015 | Peder Inge Furseth, Richard Cuthbertson | Innovation in a consumer society The Service Innovation Triangle | Norwegian Business School, Oslo | Norway | slides of the presentation | video of the presentation | ||||||
96
|
88 | June 10, 2015 | Ted M. Kahn | Learning to Curate Quality Learning | Design worlds for learning inc. | Cupertino, CA ,USA | slides of the presentation | video of the presentation | ||||||
97
|
June 10, 2015 | Ted M. Kahn | Learning Architect & Mindsourcerer, DesignWorlds for Learning, Inc. DesignWorlds for College & Careers |
Cupertino, CA ,USA | video of the presentation | |||||||||
98
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87 | June 3, 2015 | Jan Visser, | Prior comment Service innovation the things that matter | University of Stellenbosch | IL, USA | slides of the presentation | |||||||
99
|
86 | May 27, 2015 | Charles Fadel | 21st Century Skills” and visiting scholar, Harvard GSE; | Center for Curriculum Redesign and Fondation Helvetica Educatio | MA, USA | slides of the presentation | |||||||
100
|
May 20, 2015 | Dan Greening | Senex Rex LL | San Francisco Bay Area | video of the presentation | |||||||||
101
|
85 | May 13, 2015 | Dan Greening | WEBEX | Senex Rex LL | San Francisco Bay Area | video of the presentation | |||||||
102
|
84 | May 6, 2015 | Adi Wolfson | Sustainability through Service | Shamoon college of Engineering | Isreal | slides of the presentation | video of the presentation | ||||||
103
|
April 29, 2015 | Anssi Smedlund | Aalto University Finland |
Finland | ||||||||||
104
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83 | April 22, 2015 | Ander Izquierdo Ferrán | Open Innovation Coaching Program. |
Mondragón Team Academy, Finland | Finland | video of the presentation | |||||||
105
|
82 | April 15, 2015 | Ander Izquierdo Ferran | Mondragon Team Academy. Brief Introduction | Mondragón Team Academy, Finland | Finland | slides of the presentation | video of the presentation | ||||||
106
|
April 8, 2015 | Paul Stupay , Lisa Cortinovis | re-scheduled | |||||||||||
107
|
81 | April 8, 2015 | Ryan Musarra | INNOVATION IMPACT | Nine Sigma | USA | slides of the presentation | video of the presentation | ||||||
108
|
80 | April 1, 2015 | Michael E. Gorman | Trading Zones and Interactional Expertise and Integration – Interactional Expertise vs T-shape | School of Engineering and Applied Science at the University of Virginia | Virginia, USA | slides of the presentation | |||||||
109
|
79 | March 25, 2015 | Gerald Midgley | An Introduction to Systems Thinking for Tackling Wicked Problems | Hull University Business School | Hull, United Kingdom | slides of the presentation | |||||||
110
|
78 | March 18, 2015 | Jerry Luftman | IT Trends & Service Management | Global Institute for IT Management | New York City Area, US | slides of the presentation | |||||||
112
|
76 | March 4, 2015 | David Price | DebateGraph – Collaborative Wisdom in Action |
DebateGraph | Australia | slides of the presentation | |||||||
113
|
February 25, 2015 | general discussion | ||||||||||||
114
|
February 18, 2015 | general discussion | ||||||||||||
115
|
75 | February 11, 2015 | Juha Hulkkonen | European Service Innovation Centre Conference. Observations | IBM, European Service Innovation Centre | Finland | slides of the presentation | |||||||
116
|
74 | February 4, 2015 | Erik Puskar – Mary Jo DiBernardo | Overview of NIST SCO Standards Training Activities | Standards Coordination Office at the National Institute of Standards and Technology | Washington, D.C. Metro Area | slides of the presentation | |||||||
117
|
January 28, 2015 | generic discussion | ||||||||||||
118
|
January 28, 2015 | Group Session | Group Session: ISSIP Concept Maps | |||||||||||
119
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73 | January 21, 2015 | Diego Borras Moreno | Football Business Geared Towards Service Science | UCFB Wembley | United Kingdom | slides of the presentation | |||||||
120
|
January 14, 2015 | General discussion | ||||||||||||
121
|
72 | January 7, 2015 | Kristal Ray – Michael K. Brady – Paul W. Fombelle – Scott A. Thompson – Sterling A. Bone | Cliffs of Dissatisfaction: The Effect of Introducing Technology-Based Innovations on Service Employees & Customers | Jon M. Huntsman School of Business at Utah State University – College of Business at Florida State University – D’Amore-McKim School of Business at Northeastern University – Terry College of Business at University of Georgia – Jon M. Huntsman School of Business at Utah State University | Utah, USA – Florida, USA – Massachusetts, USA – Georgia, USA – Utah, USA | slides of the presentation | |||||||
122
|
December 31, 2014 | Holiday | ||||||||||||
123
|
December 24, 2014 | Holiday | ||||||||||||
124
|
71 | December 17, 2014 | Doug Morse | The Service Economy | ServTrans | San Francisco Bay Area | slides of the presentation | |||||||
125
|
70 | December 10, 2014 | Paul Burt | Skills Development in IBM’s Supply Chain | IBM | USA | slides of the presentation | |||||||
126
|
69 | December 3, 2014 | Hamid R. Motahari-Nezhad | TowardsCognitive BPMas a Platform for Smart Process Support over Unstructured Big Data Hamid R. MotahariNezhad IBM Research, USA Leveraging information and analytics for smarter process decisions | IBM Research, USA | San Jose, CA 95120 United States |
slides of the presentation | |||||||
127
|
November 26, 2014 | Holiday | ||||||||||||
128
|
68 | November 19, 2014 | Franz Dill – Hamid Motahari | In Process Data Valuation International Society of Service Professionals | PKL Knowledge Partners, LLC |
San Jose, CA 95120 United States |
slides of the presentation | |||||||
129
|
67 | November 12, 2014 | Alexandra Medina-Borja | Partnerships for Innovation: Building Innovation Capacity PFI:BIC “Smart” Service Systems |
National Science Foundation | Washington, D.C. Metro Area | slides of the presentation | |||||||
130
|
66 | November 5, 2014 | Iain Bitran | ISPIM: Connecting Innovation Professionals | International Society for Professional Innovation Management | Manchester, UK | slides of the presentation | |||||||
131
|
65 | October 29, 2014 | Jay Kandampully | Engaging Gen-Y Customers: The Fusion of Innovation and Technology | Ohio State University | (Columbus, Ohio 43235) | slides of the presentation | |||||||
132
|
64 | October 22, 2014 | Hold for Don Greene IIE – Per Lou | Industrial Engineering and the Institute of Industrial Engineers | Institute of Industrial Engineers | Greater Atlanta Area | slides of the presentation | |||||||
133
|
October 15, 2014 | general discussion | ||||||||||||
134
|
63 | October 8, 2014 | Nick Frank | Seeing the ‘Wood from the Trees’ in Service Transformation | Frank-Partners | Lusembourg | slides of the presentation | |||||||
135
|
October 2, 2014 | Conor Cusack | If Education & Higer Ed applied the same model to student engagement thet Salesforce has with CRM, antiquated pedagogy would disappear | School of Public Policy, Georgetown University | Rochester, New York Area, USA | slides of the presentation | ||||||||
136
|
62 | October 1, 2014 | Conor Cusack | If Education & Higher Ed applied the same model to student engagement that Salesforce has with CRM, antiquated pedagogy would disappear. | School of Public Policy, Georgetown University | Rochester, New York Area, USA | slides of the presentation | |||||||
137
|
62 | October 1, 2014 | Conor Cusack | What if our “app”etites for real-time fitness were the same for real-time learning?: Creating a Nike-like System for Service Learning |
School of Public Policy, Georgetown University | Rochester, New York Area, USA | slides of the presentation | |||||||
138
|
61 | September 24, 2014 | Vikas Krishna | VP, Mobile Application & Content Management Solutions | CA Technologies | NY, USA | |||||||||
139
|
60 | September 17, 2014 | Greg Oxton | Service Excellence: ISSIP Innovation SIG | Consortium for Service Innovation | San Francisco Bay Area | slides of the presentation | |||||||
140
|
59 | September 10, 2014 | Jack Park | Towards an Improvement: Community Platform for Service Innovation | TopicQuests | California, USA | slides of the presentation | |||||||
141
|
58 | September 3, 2014 | Hiroshi Maruyama | Developing Data Analytics Skills in Japan: Status and Challenge | The Institute of Statistical Mathematics | Tokyo, Japan | slides of the presentation | |||||||
142
|
57 | August 27, 2014 | Paul Huppertz | ISSIP Service Terminology Service: Word & Term |
ServicEvolution | Germany | slides of the presentation | |||||||
143
|
56 | August 13, 2014 | Matt Johnner | Memory Science – Performance Improvement Examples (PIEs) | 2M Companies | Dallas, Texas, USA | slides of the presentation | |||||||
144
|
55 | August 6, 2014 | Mark Davis | Innovations in Teaching Service Management | Bentley University | Greater Boston Area | slides of the presentation | |||||||
145
|
54 | July 23, 2014 | Lessard Lysanne | Designing and Developing Intentional Service Systems | Telfer School of Management, University of Otawa | Canada | slides of the presentation | |||||||
146
|
53 | July 9, 2014 | Neil Sheridan | Two Programs from the Innovation Capitol of the World: Innovation Team Education SIG Feedback Briefing |
SVPI | Greater Detroit Area | slides of the presentation | |||||||
147
|
July 2, 2014 | Lou – T-team | ||||||||||||
148
|
June 25, 2014 | General discussion | ||||||||||||
149
|
52A | June 18, 2014 | Dr. Manuel Mora | Not Available | Autonomous University of Aguascalientes, Mexico Dr. | Mexico | ||||||||
150
|
52 | June 17, 2014 | Manuel Mora | On Service Systems: a Systems Approach | Autonomous University of Aguascalientes, Mexico Dr. | Mexico | slides of the presentation | |||||||
151
|
June 4, 2014 | General discussion | ||||||||||||
152
|
51 | May 28, 2014 | Samuel Fosso Wamba | “Big Data” and Business Analytics: Key Requirements for High Business Value Realization | NEOMA Business School | France | slides of the presentation | |||||||
153
|
50 | May 21, 2014 | Esko Penttinen | Aalto Service Factory Real-time Economy thematic group | Aalto University School of Business | Finland | slides of the presentation | |||||||
154
|
49 | May 14, 2014 | Hunter Hastings – Jeff Saperstein | Training Future and Current Executives in the Application of Service Thinking: An Evolution | CVC Group, Hult International Business School | CA, USA | slides of the presentation | |||||||
155
|
May 7, 2014 | General discussion | ||||||||||||
156
|
48 | April 30, 2014 | Alan Hartman | Teaching Holistic Service Design | IBM, IEEE | USA | slides of the presentation | |||||||
157
|
47 | April 23, 2014 | Alessio Giuiusa – Jim Sporhrer – Manaw Modi | Three Laws of Service Science | IBM, IEEE | CA, USA | slides of the presentation | |||||||
158
|
46 | April 16, 2014 | Steven Alter | Work System Perspective Service, Service Systems, IT Services, and Service Science | University of San Francisco | CA, USA | slides of the presentation | |||||||
159
|
45 | April 9, 2014 | N. Gerard, PhD | Musings on Metrics for Service System | Senior Technical Staff Member IBM Watson Solutions Development | Financial Services |
USA | slides of the presentation | |||||||
160
|
44 | April 2, 2014 | Lisa Qing, Lisa Geraci | Industry Futures. Presentation to ISSIP Education and Service SIG | Education Advisory Board | Washing D.C. | slides of the presentation | |||||||
161
|
March 26, 2014 | Rick Edgeman, Ph.D., Professor of Sustainability & Performance, ICOA: Interdisciplinary Center for Organizational Architecture & AU-Herning School of Business & Social Sciences, AARHUS UNIVERSITY (RLEDGE@asb.dk) (prtesentation 2 – start from slide # 10) | re-scheduled | |||||||||||
162
|
March 19, 2014 | Hardik Bhatt | Industry Solutions Group | FL, USA | ||||||||||
163
|
43 | March 12, 2014 | Eric Dubois | Service Research in Ruxembourg: a focus on Service System Gervanance and Enterprise Architecture | Service Science & Innovation Department, Tudor | Luxembourg | slides of the presentation | |||||||
164
|
42 | March 5, 2014 | Arianit Kurti Christina Mörtberg – Christina Mortberg | @ctive Life: Social Engagement of Senior citizen using Social Media through Smart TV | Kinnaeus University, Department of Computer Science, Linnaeus University; Sweden | Sweden | slides of the presentation | |||||||
165
|
41 | February 26, 2014 | Donald Lowe –Hossein Seif Zadeh –Ivan L. Garanovich | The SCMILE Services Framework: a Scalable Framework for Modeling Exchange Networks | Defence Science and Technology Organisation Department of Defense in Australia | Australia | slides of the presentation | |||||||
166
|
February 19, 2014 | general discussion | ||||||||||||
167
|
February 5, 2014 | general discussion | ||||||||||||
168
|
40 | January 29, 2014 | Rick Edgeman | Social-Ecological Innovation in the context of Sustainable Enterprise Excellence, Resilience & Robustness | AARHUS University | Denmark | slides of the presentation | |||||||
169
|
39 | January 22, 2014 | Dr. Veronica Martinez, Director of the Pg. Cert. in Managing Performance Improvement | Principal Research Fellow, Center for Business Performance | Building 38 | | Assessing Customer Value-in-Use of Products and Services | Cranfield School of Management,Cambridge University | Cranfield, Bedfordshire , London, UK | slides of the presentation | |||||||
170
|
January 15, 2014 | Christopher Wu | Canceled: Christopher Wu | |||||||||||
171
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38 | January 8, 2014 | Patrick Consorti | Patrick Consorti for ISSIP | C &A Inc., PRIME | CA, USA | slides of the presentation | |||||||
172
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January 1, 2014 | New Year’s Holiday | ||||||||||||
173
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December 25, 2013 | Holiday | ||||||||||||
174
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37 | December 18, 2013 | Linda Brown | IBM Pathfinder Mentoring Program with NC State University | IBM | NC, USA | slides of the presentation | |||||||
175
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36 | December 4, 2013 | Jorge Cardoso | Service System Engineering [A Computer Science Perspective] | Karlsruhe Institute of Technology, University of Coimbra |
Portugal | slides of the presentation | |||||||
176
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35 | November 27, 2013 | Jean-Peter Ylén, Principal Scientist, D.Sc.(Eng), VTT, System Dynamics and Optimization, Vuorimiehentie 3, Espoo, Finland | Multidisciplinary modeling of complex networks, CASE: service networks in healthcare | VTT Technical Research Center of Finland | Finland | slides of the presentation | |||||||
177
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34 | November 20, 2013 | Robert R. Harmon | The Service Innovation Course at Portland State University | Portland State University |
Oregon, USA | slides of the presentation | |||||||
178
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33 | November 13, 2013 | Sim Cheng Hwee | Secure Benchmarking | Integrated Decision System Consultancy PTE LTD. | Bukit Merah Central, Singapore | slides of the presentation | |||||||
179
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November 6, 2013 | General discussion – ISSIP Mentorship Program | ||||||||||||
180
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October 30, 2013 | General discussion – ISSIP Mentorship Program | canceled – Guy Larkin, guyalexlarkin@gmail.com | |||||||||||
181
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32 | October 23, 2013 | Christoph Heitz | Teaching Service Science at Zurich University of Applied Sciences | Zurich University of Applied Sciences // Head of Business Engineering and Operations ManagementInstitute of Data Analysis and Process DesignPresident Swiss Institute of Service Science School of Engineering, Zurich University of Applied Sciences |
Zurich, Switzerland | slides of the presentation | |||||||
182
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October 16, 2013 | General discussion – Review of SIG Education & Research Activties | ||||||||||||
183
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31 | October 9, 2013 | Gordon Feller | Cities of the Future: Where The internet of Everything is Connecting to the unconnected | Cisco System, Meeting of the Minds |
CA, USA | slides of the presentation | |||||||
184
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30 | October 2, 2013 | Stefan Holmlid | Design for Service at Linkoping University | Linkoping University | Linkoping, Sweden | slides of the presentation | |||||||
185
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29 | September 25, 2013 | Cheng Hsu | Big Data and Massive Analytics from the perspective of service innovation | Rensselaer Polytechnic Institute | NY, USA | slides of the presentation | |||||||
186
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September 18, 2013 | SIG Discussion | ||||||||||||
187
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September 11, 2013 | SIG Discussion | ||||||||||||
188
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September 11, 2013 | Stefan Holmlid | Design for Service at Linköping University | Linkoping University | Linkoping, Sweden | slides of the presentation | ||||||||
189
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September 4, 2013 | Cheng Hsu | Big Data and Massive Analytics | Rensselaer Polytechnic Institute | NY, USA | slides of the presentation | ||||||||
190
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September 4, 2013 | General discussion | ||||||||||||
191
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27 | August 28, 2013 | Andrzej Rucinski | A Service Science Context in Education Driven by Disruptive Innovation and the Internet of Things | University of New Hampshire | MA, USA | slides of the presentation | |||||||
192
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28 | August 28, 2013 | Mohammad Manzur Murshed Kaji | Internationalization of services at Japanese manufacturing industry | Tokyo Institute of Technology | Tokyo, Japan | slides of the presentation | |||||||
193
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25 | August 21, 2013 | Eng Chew | Service Innovation for the Digital World | University of Technology | Sydney, AU | slides of the presentation | |||||||
194
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26 | August 21, 2013 | Jim Sporhrer – Louis Freund | MyT-Me, How T-shaped Am I? – Part II | IBM – San Jose State University | CA, USA | slides of the presentation | |||||||
195
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August 14, 2013 | General discussion | ||||||||||||
196
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24 | August 7, 2013 | Jim Sporhrer – Louis Freund | MyT-Me How T-Shaped Am I? – T-Stem categories and nodes T-Stem categories and nodes – MyT-Me, How T-shaped Am I? | IBM – San Jose State University | CA, USA | slides of the presentation | |||||||
197
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23 | July 31, 2013 | Amip Shah | Services Innovations for Cities | HP Labs | CA, USA | slides of the presentation | |||||||
198
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21 | July 24, 2013 | Chuck Cooper | IBM Professional Certification Overview | IBM | CO, USA | slides of the presentation | |||||||
199
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22 | July 24, 2013 | Joseph Davis | Services-related research at the University of Sydney | The University of Sydney | Sydney, AU | slides of the presentation | |||||||
200
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July 17, 2013 | General discussion | ||||||||||||
201
|
20 | July 10, 2013 | Rick Robinson | Smarter Cities | IBM | Birmingham, England | slides of the presentation | video of the presentation | ||||||
202
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19 | July 3, 2013 | Christian Eggenbeger-Wang – Rick Robinson | Contemplation about my own experience with a Massive Open Online Course | IBM | Zürich, Switzerland | slides of the presentation | |||||||
203
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18 | June 26, 2013 | Brian Hagaman | Procurement Service Science | IBM | IL, USA | slides of the presentation | |||||||
204
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17 | June 19, 2013 | Eleonora Pantano | Technology Management Strategies for Successfully Innovating in the Point of Sale | University of Calabria, Eindhoven University of Technology |
Eindhove, The Netherlands | slides of the presentation | |||||||
205
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16 | June 12, 2013 | Davor Meersman | Membership Intro Presentation | Curtin University, POESYS Consulting, iMinds iLab.o – SMIT – Free University Brussels | Brussels, Belgium | slides of the presentation | |||||||
206
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June 5, 2013 | SIG Discussion | ||||||||||||
207
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May 29, 2013 | SIG Discussion | ||||||||||||
208
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15 | May 22, 2013 | Khaled Mabrouk | ISSIP Introduction | CALMAT University, San Jose State University | CA, USA | slides of the presentation | |||||||
209
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May 15, 2013 | SIG Discussion | ||||||||||||
210
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May 8, 2013 | SIG Discussion | ||||||||||||
211
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May 1, 2013 | SIG Discussion | ||||||||||||
212
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14 | April 24, 2013 | Monica Dragoicea | Knowledge Oriented Collaboration for Service Science | University Politetehnica of Bucharest | Bucharest, Romania | slides of the presentation | |||||||
213
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April 17, 2013 | SIG Discussion | ||||||||||||
214
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13 | April 10, 2013 | Theodor Borangju | Service Science Programs at the University politehnica of Bucharest | University Politetehnica of Bucharest | Bucharest, Romania | slides of the presentation | |||||||
215
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April 3, 2013 | SIG Discussion | ||||||||||||
216
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March 27, 2013 | SIG Discussion | ||||||||||||
217
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12 | March 20, 2013 | Arnold Beekes | The ‘People-Powered’ Service Innovation System | The Proper Way | Amersfoort, The Netherlands | slides of the presentation | |||||||
218
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March 13, 2013 | SIG Discussion | ||||||||||||
219
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11 | March 5, 2013 | Moises Cases | SSME at ACC; The beginning | Austin Community College | TX, USA | slides of the presentation | |||||||
220
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10 | February 27, 2013 | Stephen Kwan | An MBA course on Service Innovation | San Jose State University | CA, USA | slides of the presentation | |||||||
221
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February 20, 2013 | SIG Discussion | ||||||||||||
222
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9 | February 13, 2013 | Kelly Lyons | Teaching Service Science in the ischool at the University of Toronto | University of Toronto | Ontario, Canada | slides of the presentation | |||||||
223
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February 6, 2013 | SIG Discussion | ||||||||||||
224
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January 30, 2013 | SIG Discussion | ||||||||||||
225
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8 | January 23, 2013 | Roland Padilla | A Student’s Perspective on Service Science | The University of Melbourne | Victoria, Australia | slides of the presentation | |||||||
226
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7 | January 16, 2013 | Hunter Hastings – Jeff Saperstein | The 6 principles of Service Thinking that will govern the creation of new markets in the digital economy. | Hult International Business School | CA, USA | ||||||||
227
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January 9, 2013 | SIG Discussion | ||||||||||||
228
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January 2, 2013 | SIG Discussion | ||||||||||||
229
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December 26, 2012 | SIG Discussion | ||||||||||||
230
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6 | December 19, 2012 | Jim Spohrer & Wendy Murphy | Proposed Guidelines for Evaluating a Service Science Mater’s Program | IBM | CA, USA | slides of the presentation | |||||||
231
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5 | December 12, 2012 | Hansjorg Fromm – Niels Feldmann | Teaching Service Science at Karlsruhe Service Research Institute | Karlsruhe Institute of Technology & IBM | Karlsruhe, Germany | ||||||||
232
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December 5, 2012 | SIG Discussion | ||||||||||||
233
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4 | November 28, 2012 | J. Pedro Mendes | Design of Design of Technology Transfer Services//Architecture of a Service Systems Engineering Program//Creating Service System by Design, Arch of Service System Engineering | Technical University of Lisbon | Lisbon, Portugal | slides of the presentation | |||||||
234
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3 | November 21, 2012 | Ralph D. Badinelli | Developing service curricula | Virginia Tech | VA, USA | ||||||||
235
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2 | November 14, 2012 | Haluk Demirkan | Strategic IT Services and Project Management & International Society of Service Innovation Professionals | University of Washington Tacoma | WA, USA | slides of the presentation | |||||||
236
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1b | November 7, 2012 | Louis Freund | SJSU-ISE 142/242 Service Engineering and Management | San Jose State University | CA, USA | ||||||||
237
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1a | October 31, 2012 | Louis Freund | Service Systems Engineering ISE 142/242 | San Jose State University | CA, USA | slides of the presentation |