ISSIP

Service Innovation Speaker Series

Wednesdays 7:30 am US Pacific Time = 10:30 am US Eastern Time

Service innovation speaker series brings leaders from around the world to share their ideas on innovation, started by Jim Spohrer & Haluk Demirkan in November 2012.innovation

  • Goal: Create an environment for knowledge dissemination & intellectual stimulation on range across topics on service innovation, transformation, orientation & systems, digital transformation, customer experience, open innovation, T-shaped people and organizations, industry dynamics, and models for growth, sustained creativity, scalability and new sources of value co-creation and improved well-being.
  • Duration: 30 to 60 minutes including Q & A – presenter’s preference
  • Venue: Video conferencing through the ISSIP’s Cisco WebEx Account
  • Format: Informal presentations with 8-15 slides
  • Please let: us know, if you would like to join this community free of charge, and present and/or listen these presentations
presentation # date   speaker’s name topic institution / affiliation location slides at ISSIP slideshare presentation at ISSIP youtube
                             
2
  July 19, 2017     No presentation        
3
  July 12, 2017     No presentation        
4
  July 5, 2017     No presentation        
5
  June 28, 2017     No presentation        
6
157 June 21, 2017   Ali Yavari An Approach to Internet-Scale Contextualisation for Developing Efficient Internet of Things Applications Swinburne University of Technology Vic Australia slides of the presentations  
7
  June 14, 2017     No presentation        
8
  June 7, 2017     No presentation        
9
  May 31, 2017     No presentation        
10
  May 24, 2017     No presentation        
11
156 May 17, 2017   Dr. J. Pedro Mendez   Technical University of Lisbon Portugal    
12
  May 10, 2017     No presentation        
13
155 May 3, 2017   Cosmin Radoi Are Web Applications Ready for Parallelism? University of Illinois IL, USA    
14
  April 26, 2017     No presentation        
15
154 April 19, 2017   Loan Nguyen Toward a Model of Wisdom Determinants in the Auditing Profession Japan Advanced Institute of Science and Technology Japan    
16
153 April 12, 2017   Om Prasad Patri Discovering Malware with Time Series Shapelets
University of Southern California (USC)
USA slides of the presentations  
17
152 March 15, 2017   Dr. J. Pedro Mendez   Technical University of Lisbon Lisbon, Portugal    
18
  March 8, 2017     No presentation        
19
151 March 1, 2017   Gene Bellinger   Systems Thinking World, Inc. NC, USA    
20
150 February 22, 2017   Hannes Rothe Shaping the Boundaries of a Service Ecosystem: The Case of Udacity Freie Universität Berlin Berlin, Germany    
21
149 February 15, 2017   Daniel Gartner Length of Stay Outlier Management via Mathematical Modelling and Cluster Analysis Cardiff University Cardiff, UK slides of the presentations link to a paper
22
148 February 8, 2017   Kartik Gada It is time to upgrade the Economy Reliance Capital Group California, USA slides of the presentations video of the presentation
23
147 February 1, 2017   Tony Morgan New online course on Innovation Management University of Leeds and IBM UK slides of the presentations video of the presentation
24
146 January 25, 2017   Christoph Heitz Data + Service Zurich University Zurich Area, Switzerland slides of the presentations  
25
145 January 18, 2017   Eric McNulty Integrating Human Factors Into Incident Command Author, Speaker, Educator Leadership for a Turbulent World MA, USA slides of the presentations  
26
144 December 14, 2016   Jyoti Sarin Leading from the Edge of Disruption Cisco California, USA slides of the presentations  
27
143 December 7, 2016   Graham Cook Learning And Leading // The Foundations Of Successful Transformation RSVP Design UK slides of the presentations  
28
142 November 30, 2016   Eric McNulty INTEGRATING HUMAN FACTORS INTO INCIDENT COMMAND: Emotional Intelligence and Beyond Author, Speaker, Educator Leadership for a Turbulent World MA, USA slides of the presentations  
29
141 November 16, 2016   Thomas A. Stewart Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight National Center for the Middle Market OH, USA slides of the presentations  
30
140 November 9, 2016   Inna Vologzhanina IP Protection and Creative Commons Cisco Systems, Inc. California, USA slides of the presentations  
31
139 November 2, 2016   Kartik Gada Upgrading Economy Reliance Capital Group Mumbai, India slides of the presentations  
32
138 October 19, 2016   Lasse Mitronen Global Marketplaces Finland AALTO Finland slides of the presentations  
33
137 September 14, 2016   Donna Ritchie Merrimack College Advanced Analytics Program Case Study Meteor Learning MA, USA slides of the presentations  
34
136 August 31, 2016   Charlotte Andersdotter Services and Digital Disruption Cre8 AB Brussels, Belgium slides of the presentations  
35
135 August 24, 2016   Patrick Dufour Digital Field Digital Field MA, USA    
36
134 August 17, 2016   Gautam Mahajan Service Value Creation Inter-Link and Customer Value Foundation and Founder Editor Journal of Creating Value IND slides of the presentations  
37
133 August 10, 2016   Krysta Sadowski Fullbridge FULLBRIDGE MA, USA slides of the presentations  
38
132 August 3, 2016   Craig Wirkus A whole systems approach to intrapreneurship Cisco Services Innovation Excellence Center , Cisco IL, USA slides of the presentation video of the presentation
39
131 July 27, 2016   Carl Spetzler Decison quality Strategic Decisions Group California, USA slides of the presentation video of the presentation
40
130 July 20, 2016   Prof. Dr. Markus Warg Service dominant architecture SIGNAL IDUNA Gruppe Hamburg, Germany slides of the presentation  
41
129 July 13, 2016   Sam Aquillano Design Museum Foundation   USA slides of the presentation video of the presentation
42
128 July 6, 2016   Tony Morgan Collaborative Innovation
Between Clients and Service Providers
IBM UK slides of the presentation video of the presentation
43
127 June 29, 2016   Werner B. Korte T-Shaped Professionals in Europe: Today and in 2020 – There is a Job to Do!   Germany slides of the presentation video of the presentation
44
  June 15, 2016   Rya Conrad-Bradshaw Preparing students and young professionals to succeed in the global economy   MA, USA re-scheduled  
45
126 June 8, 2016   Gene Bellinger Creating a Future : A case for virtual collaboration Systems Thinking World, Inc. NC, USA slides of the presentation video of the presentation
46
125 June 1, 2016   Guy Halfteck Knack. Find your talent. Knack NY, USA slides of the presentation video of the presentation
47
  May 25, 2016   general discussion          
48
124 May 18, 2016   Evren Ay The World’s Fastest Human Translation Platform. MotaWord NY, USA slides of the presentation video of the presentation
49
123 May 11, 2016   Paul M. Brooks human hourishing Quiddity Systems, Inc,   slides of the presentation video of the presentation
50
122 May 4, 2016   Ramesh Jakka Health Care Services in the US   CA, USA slides of the presentation video of the presentation
51
121 April 27, 2016   David T.W. Chung (鍾大為)       slides of the presentation video of the presentation
52
  April 20, 2016   Shay Hershkovitz Service Innovation & Management Tel Aviv University Israel re-scheduled  
53
120 April 13, 2016   Niels Feldmann Design Thinking Network Karlsruhe Service Research Institute (KSRI) Germany slides of the presentation video of the presentation
54
119 April 6, 2016   Gerhard Satzger – Niels Feldmann Service Systems teaching program, Fundamentals of Service Systems Karlsruhe Service Research Institute (KSRI) Germany slides of the presentation video of the presentation
55
118 March 30, 2016  
Remy Arteaga
latino entrepreneurship Entrepreneurship Center at Stanford University CA, USA slides of the presentation video of the presentation
56
  March 23, 2016   general discussions          
57
117 March 16, 2016   Arnold Beekes   The Proper Way Amersfoort, The Netherlands slides of the presentation video of the presentation
58
116 March 9, 2016   Leonard Walletzký Service science at Masaryk University Masaryk
University
Czech Rebulic slides of the presentation video of the presentation
59
115 March 2, 2016   Dr Moira Scerri service economics SEPIA Consulting Pty Ltd
PYRMONT, NSW
slides of the presentation video of the presentation
60
114 February 24, 2016   Marko Turpeinen   Silicon Valley Hub, EIT Digital CA, USA slides of the presentation video of the presentation
61
113 February 17, 2016   Mauricio Manhaes TentativeService Innovation: Augmenting the Potential to Act Savannah College of Art and Design GA, USA slides of the presentation video of the presentation
62
112 February 10, 2016   Prof. Mike Depew, Prof. Leona Mitchell Pipelines and Pathways into the Information Professions University of Pittsburgh PA, USA slides of the presentation video of the presentation
63
111 February 3, 2016   Valorie Valencia Effectiveness Mapping     slides of the presentation video of the presentation
64
110 January 27, 2016   Steven Alter Integrated operational perspective on service and service systems University of San Francisco CA, USA slides of the presentation video of the presentation
65
  January 20, 2016   general discussion          
66
109 January 13, 2016   Xavier Busquets Carretero Discovery paths:Exploring emergence and it evolutionary design in M&A ESADE Business School Barcelona, Spain slides of the presentation video of the presentation
67
  January 6, 2016   General Discussion          
68
  December 30, 2015   Holiday          
69
  December 23, 2015   Holiday          
70
  December 16, 2015   General Discussion          
71
108 December 9, 2015   Kim Crider,
Thomas Stone,
David Mantica
Bridging the Gap to the Future Harvard University, Stone Business Professionals, ASPE Inc. MA, USA slides of the presentation video of the presentation
72
107 November 25, 2015   Xavier Busquets Carretero Discovery paths: exploring emergence and it evolutionary design in M&A ESADE Business School
Avenida Pedralbes, Barcelona
presentation re-scheduled for January 13, 2016  
73
  November 18, 2015   general discussion          
74
106 November 11, 2015   Dawn M. Rennick Moving the high tech industry forward toward service science competency: a case study of the abc association   USA slides of the presentation video of the presentation
75
105 November 4, 2015   Gad Vitner, Moshe Avidan Using Bill of Services(BOS) to Achieve Effective Service Delivery Ruppin Academic Center Israel slides of the presentation video of the presentation
76
  October 28, 2015   general discussions          
77
104 October 21, 2015   Nabeel Gillani, Zafrin Nurmohamed Introduction to Coursolve   VA, USA slides of the presentation video of the presentation
78
103 October 14, 2015   Dick Reisman Dick’s work on FairPay is very interesting and relevant to the evolution of win-win value propositions in the digital era   NY, USA slides of the presentation video of the presentation
79
102 October 7, 2015   Paul Mugge Michelle Grainger The Leading Authority on Innovation Management. A Framework to manage Innovation Center for Innovation Management Studies (CIMS) , NC State University Ralelgh, NC slides of the presentation video of the presentation
80
101 September 30, 2015   Javier Busquets Carretero DISCOVERY PATHS: EXPLORING
EMERGENCEAND IT EVOLUTIONARY
DESIGN IN M&A
ESADE Business School
Avenida Pedralbes, Barcelona
slides of the presentation  
81
  September 23, 2015   general discussions          
82
100 September 16, 2015   Paul Mugge Michelle Grainger The Leading Authority on Innovation Management. A Framework to manage Innovation Center for Innovation Management Studies (CIMS) , NC State University Raleigh, NC slides of the presentation video of the presentation
83
99 September 9, 2015   Stephen F. Heffner Using Automation to Improve Software Services   Pennington, New Jersey slides of the presentation video of the presentation
84
98 September 2, 2015   Ben Amaba The International Society of Service Innovation Professionals – Worldwide Executive – Creating Business Value, High Energy Innovator
IBM Aspera
USA slides of the presentation video of the presentation
85
97 August 26, 2015   Ravi S. Behara DATA-DRIVEN INNOVATIONS IN HEALTHCARE SERVICES University of Florida FL, USA slides of the presentation video of the presentation
86
96 August 19, 2015   Christina Öhman SERVICE DESIGN AND DESIGN RESEARCH Interactive Institute Swedish ICT Sweeden slides of the presentation video of the presentation
87
95 August 12, 2015   Stephen Ezell Innovating in a Service-Driven Economy & The Service Innovation Triangle ITIF Washington D.C USA slides of the presentation video of the presentation
88
94 August 5, 2015   Gerhard Gudergan Experiences with Student Integration in Industrial Crowd Innovation Projects   Germany, Aachen slides of the presentation video of the presentation
89
93 July 29, 2015   Peder Inge Furseth haluk/SIG Education& Research Norwegian Business School, Oslo Norway   video of the presentation
90
92 July 22, 2015   Timothy Chou Service Innovation for our Interconnected World     slides of the presentation video of the presentation
91
  July 15, 2015   general discussion          
92
91 July 8, 2015   Randall S. Wesley, Ph.D. Sustainment Dominated System (SDS) Life Cycle Affordability University of North Texas
Denton Texas
Texas USA slides of the presentation video of the presentation
93
  July 1, 2015   general discussion          
94
90 June 24, 2015   Jerry Luftman   Global Institute for IT Management New York City Area, US   video of the presentation
95
89 June 17, 2015   Peder Inge Furseth, Richard Cuthbertson  Innovation in a consumer society The Service Innovation Triangle Norwegian Business School, Oslo Norway slides of the presentation video of the presentation
96
88 June 10, 2015   Ted M. Kahn Learning to Curate Quality Learning Design worlds for learning inc. Cupertino, CA ,USA slides of the presentation video of the presentation
97
  June 10, 2015   Ted M. Kahn Learning Architect & Mindsourcerer, DesignWorlds for Learning, Inc.
DesignWorlds for College & Careers
  Cupertino, CA ,USA   video of the presentation
98
87 June 3, 2015   Jan Visser, Prior comment Service innovation the things that matter University of Stellenbosch IL, USA slides of the presentation  
99
86 May 27, 2015   Charles Fadel 21st Century Skills” and visiting scholar, Harvard GSE; Center for Curriculum Redesign and Fondation Helvetica Educatio MA, USA slides of the presentation  
100
  May 20, 2015   Dan Greening   Senex Rex LL San Francisco Bay Area   video of the presentation
101
85 May 13, 2015   Dan Greening WEBEX Senex Rex LL San Francisco Bay Area   video of the presentation
102
84 May 6, 2015   Adi Wolfson Sustainability through Service Shamoon college of Engineering Isreal slides of the presentation video of the presentation
103
  April 29, 2015   Anssi Smedlund   Aalto University
Finland
Finland    
104
83 April 22, 2015   Ander Izquierdo Ferrán
Open Innovation Coaching Program.
Mondragón Team Academy, Finland Finland   video of the presentation
105
82 April 15, 2015   Ander Izquierdo Ferran Mondragon Team Academy. Brief Introduction Mondragón Team Academy, Finland Finland slides of the presentation video of the presentation
106
  April 8, 2015   Paul Stupay , Lisa Cortinovis       re-scheduled  
107
81 April 8, 2015   Ryan Musarra INNOVATION IMPACT Nine Sigma USA slides of the presentation video of the presentation
108
80 April 1, 2015   Michael E. Gorman Trading Zones and Interactional Expertise and Integration – Interactional Expertise vs T-shape School of Engineering and Applied Science at the University of Virginia Virginia, USA slides of the presentation  
109
79 March 25, 2015   Gerald Midgley An Introduction to Systems Thinking for Tackling Wicked Problems Hull University Business School Hull, United Kingdom slides of the presentation  
110
78 March 18, 2015   Jerry Luftman IT Trends & Service Management Global Institute for IT Management New York City Area, US slides of the presentation  
112
76 March 4, 2015   David Price DebateGraph – Collaborative
Wisdom in Action
DebateGraph Australia slides of the presentation  
113
  February 25, 2015   general discussion          
114
  February 18, 2015   general discussion          
115
75 February 11, 2015   Juha Hulkkonen European Service Innovation Centre Conference. Observations IBM, European Service Innovation Centre Finland slides of the presentation  
116
74 February 4, 2015   Erik Puskar – Mary Jo DiBernardo Overview of NIST SCO Standards Training Activities Standards Coordination Office at the National Institute of Standards and Technology Washington, D.C. Metro Area slides of the presentation  
117
  January 28, 2015   generic discussion          
118
  January 28, 2015   Group Session Group Session: ISSIP Concept Maps        
119
73 January 21, 2015   Diego Borras Moreno Football Business Geared Towards Service Science UCFB Wembley United Kingdom slides of the presentation  
120
  January 14, 2015   General discussion          
121
72 January 7, 2015   Kristal Ray – Michael K. Brady – Paul W. Fombelle – Scott A. Thompson – Sterling A. Bone Cliffs of Dissatisfaction: The Effect of Introducing Technology-Based Innovations on Service Employees & Customers Jon M. Huntsman School of Business at Utah State University – College of Business at Florida State University – D’Amore-McKim School of Business at Northeastern University – Terry College of Business at University of Georgia – Jon M. Huntsman School of Business at Utah State University Utah, USA – Florida, USA – Massachusetts, USA – Georgia, USA – Utah, USA slides of the presentation  
122
  December 31, 2014   Holiday          
123
  December 24, 2014   Holiday          
124
71 December 17, 2014   Doug Morse The Service Economy ServTrans San Francisco Bay Area slides of the presentation  
125
70 December 10, 2014   Paul Burt Skills Development in IBM’s Supply Chain IBM USA slides of the presentation  
126
69 December 3, 2014   Hamid R. Motahari-Nezhad TowardsCognitive BPMas a Platform for Smart Process Support over Unstructured Big Data Hamid R. MotahariNezhad IBM Research, USA Leveraging information and analytics for smarter process decisions IBM Research, USA San Jose, CA 95120
United States
slides of the presentation  
127
  November 26, 2014   Holiday          
128
68 November 19, 2014   Franz Dill – Hamid Motahari In Process Data Valuation International Society of Service Professionals  PKL Knowledge
Partners, LLC
San Jose, CA 95120
United States
slides of the presentation  
129
67 November 12, 2014   Alexandra Medina-Borja Partnerships for Innovation: Building Innovation Capacity
PFI:BIC “Smart” Service Systems
National Science Foundation Washington, D.C. Metro Area slides of the presentation  
130
66 November 5, 2014   Iain Bitran ISPIM: Connecting Innovation Professionals International Society for Professional Innovation Management Manchester, UK slides of the presentation  
131
65 October 29, 2014   Jay Kandampully Engaging Gen-Y Customers: The Fusion of Innovation and Technology Ohio State University (Columbus, Ohio 43235) slides of the presentation  
132
64 October 22, 2014   Hold for Don Greene IIE – Per Lou Industrial Engineering and the Institute of Industrial Engineers Institute of Industrial Engineers Greater Atlanta Area slides of the presentation  
133
  October 15, 2014   general discussion          
134
63 October 8, 2014   Nick Frank Seeing the ‘Wood from the Trees’ in Service Transformation Frank-Partners Lusembourg slides of the presentation  
135
  October 2, 2014   Conor Cusack If Education & Higer Ed applied the same model to student engagement thet Salesforce has with CRM, antiquated pedagogy would disappear School of Public Policy, Georgetown University Rochester, New York Area, USA slides of the presentation  
136
62 October 1, 2014   Conor Cusack If Education & Higher Ed applied the same model to student engagement that Salesforce has with CRM, antiquated pedagogy would disappear. School of Public Policy, Georgetown University Rochester, New York Area, USA slides of the presentation  
137
62 October 1, 2014   Conor Cusack What if our “app”etites for real-time fitness were the same for real-time learning?:
Creating a Nike-like System for Service Learning
School of Public Policy, Georgetown University Rochester, New York Area, USA slides of the presentation  
138
61 September 24, 2014   Vikas Krishna   VP, Mobile Application & Content Management Solutions | CA Technologies NY, USA    
139
60 September 17, 2014   Greg Oxton Service Excellence: ISSIP Innovation SIG Consortium for Service Innovation San Francisco Bay Area slides of the presentation  
140
59 September 10, 2014   Jack Park Towards an Improvement: Community Platform for Service Innovation TopicQuests California, USA slides of the presentation  
141
58 September 3, 2014   Hiroshi Maruyama Developing Data Analytics Skills in Japan: Status and Challenge The Institute of Statistical Mathematics Tokyo, Japan slides of the presentation  
142
57 August 27, 2014   Paul Huppertz ISSIP Service Terminology
Service: Word & Term
ServicEvolution Germany slides of the presentation  
143
56 August 13, 2014   Matt Johnner Memory Science – Performance Improvement Examples (PIEs) 2M Companies Dallas, Texas, USA slides of the presentation  
144
55 August 6, 2014   Mark Davis Innovations in Teaching Service Management Bentley University Greater Boston Area slides of the presentation  
145
54 July 23, 2014   Lessard Lysanne Designing and Developing Intentional Service Systems Telfer School of Management, University of Otawa Canada slides of the presentation  
146
53 July 9, 2014   Neil Sheridan Two Programs from the Innovation Capitol of the World: Innovation Team Education
SIG Feedback Briefing
SVPI Greater Detroit Area slides of the presentation  
147
  July 2, 2014   Lou – T-team          
148
  June 25, 2014   General discussion          
149
52A June 18, 2014   Dr. Manuel Mora Not Available Autonomous University of Aguascalientes, Mexico Dr. Mexico    
150
52 June 17, 2014   Manuel Mora On Service Systems: a Systems Approach Autonomous University of Aguascalientes, Mexico Dr. Mexico slides of the presentation  
151
  June 4, 2014   General discussion          
152
51 May 28, 2014   Samuel Fosso Wamba “Big Data” and Business Analytics: Key Requirements for High Business Value Realization NEOMA Business School France slides of the presentation  
153
50 May 21, 2014   Esko Penttinen Aalto Service Factory Real-time Economy thematic group Aalto University School of Business Finland slides of the presentation  
154
49 May 14, 2014   Hunter Hastings – Jeff Saperstein Training Future and Current Executives in the Application of Service Thinking: An Evolution CVC Group, Hult International Business School CA, USA slides of the presentation  
155
  May 7, 2014   General discussion          
156
48 April 30, 2014   Alan Hartman Teaching Holistic Service Design IBM, IEEE USA slides of the presentation  
157
47 April 23, 2014   Alessio Giuiusa – Jim Sporhrer – Manaw Modi Three Laws of Service Science IBM, IEEE CA, USA slides of the presentation  
158
46 April 16, 2014   Steven Alter Work System Perspective Service, Service Systems, IT Services, and Service Science University of San Francisco CA, USA slides of the presentation  
159
45 April 9, 2014   N. Gerard, PhD Musings on Metrics for Service System Senior Technical Staff Member
IBM Watson Solutions Development | Financial Services
USA slides of the presentation  
160
44 April 2, 2014   Lisa Qing, Lisa Geraci Industry Futures. Presentation to ISSIP Education and Service SIG Education Advisory Board Washing D.C. slides of the presentation  
161
  March 26, 2014   Rick Edgeman, Ph.D., Professor of Sustainability & Performance, ICOA: Interdisciplinary Center for Organizational Architecture & AU-Herning School of Business & Social Sciences, AARHUS UNIVERSITY (RLEDGE@asb.dk) (prtesentation 2 – start from slide # 10)       re-scheduled  
162
  March 19, 2014   Hardik Bhatt   Industry Solutions Group FL, USA    
163
43 March 12, 2014   Eric Dubois Service Research in Ruxembourg: a focus on Service System Gervanance and Enterprise Architecture Service Science & Innovation Department, Tudor Luxembourg slides of the presentation  
164
42 March 5, 2014   Arianit Kurti Christina Mörtberg – Christina Mortberg @ctive Life: Social Engagement of Senior citizen using Social Media through Smart TV Kinnaeus University, Department of Computer Science, Linnaeus University; Sweden Sweden slides of the presentation  
165
41 February 26, 2014   Donald Lowe –Hossein Seif Zadeh –Ivan L. Garanovich The SCMILE Services Framework: a Scalable Framework for Modeling Exchange Networks Defence Science and Technology Organisation Department of Defense in Australia Australia slides of the presentation  
166
  February 19, 2014   general discussion          
167
  February 5, 2014   general discussion          
168
40 January 29, 2014   Rick Edgeman Social-Ecological Innovation in the context of Sustainable Enterprise Excellence, Resilience & Robustness AARHUS University Denmark slides of the presentation  
169
39 January 22, 2014   Dr. Veronica Martinez, Director of the Pg. Cert. in Managing Performance Improvement | Principal Research Fellow, Center for Business Performance | Building 38 | Assessing Customer Value-in-Use of Products and Services Cranfield School of Management,Cambridge University Cranfield, Bedfordshire , London, UK slides of the presentation  
170
  January 15, 2014   Christopher Wu Canceled: Christopher Wu        
171
38 January 8, 2014   Patrick Consorti Patrick Consorti for ISSIP C &A Inc., PRIME CA, USA slides of the presentation  
172
  January 1, 2014   New Year’s Holiday          
173
  December 25, 2013   Holiday          
174
37 December 18, 2013   Linda Brown IBM Pathfinder Mentoring Program with NC State University IBM NC, USA slides of the presentation  
175
36 December 4, 2013   Jorge Cardoso Service System Engineering [A Computer Science Perspective] Karlsruhe Institute of Technology,
University of Coimbra
Portugal slides of the presentation  
176
35 November 27, 2013   Jean-Peter Ylén, Principal Scientist, D.Sc.(Eng), VTT, System Dynamics and Optimization, Vuorimiehentie 3, Espoo, Finland Multidisciplinary modeling of complex networks, CASE: service networks in healthcare VTT Technical Research Center of Finland Finland slides of the presentation  
177
34 November 20, 2013   Robert R. Harmon The Service Innovation Course at Portland State University Portland State
University
Oregon, USA slides of the presentation  
178
33 November 13, 2013   Sim Cheng Hwee Secure Benchmarking Integrated Decision System Consultancy PTE LTD. Bukit Merah Central, Singapore slides of the presentation  
179
  November 6, 2013   General discussion – ISSIP Mentorship Program          
180
  October 30, 2013   General discussion – ISSIP Mentorship Program canceled – Guy Larkin, guyalexlarkin@gmail.com        
181
32 October 23, 2013   Christoph Heitz Teaching Service Science at Zurich University of Applied Sciences Zurich University of Applied Sciences // Head of Business Engineering and Operations ManagementInstitute of Data Analysis and Process DesignPresident Swiss Institute of Service Science
School of Engineering, Zurich University of Applied Sciences
Zurich, Switzerland slides of the presentation  
182
  October 16, 2013   General discussion – Review of SIG Education & Research Activties          
183
31 October 9, 2013   Gordon Feller Cities of the Future: Where The internet of Everything is Connecting to the unconnected Cisco System,
Meeting of the Minds
CA, USA slides of the presentation  
184
30 October 2, 2013   Stefan Holmlid Design for Service at Linkoping University Linkoping University Linkoping, Sweden slides of the presentation  
185
29 September 25, 2013   Cheng Hsu Big Data and Massive Analytics from the perspective of service innovation Rensselaer Polytechnic Institute NY, USA slides of the presentation  
186
  September 18, 2013   SIG Discussion          
187
  September 11, 2013   SIG Discussion          
188
  September 11, 2013   Stefan Holmlid Design for Service at Linköping University Linkoping University Linkoping, Sweden slides of the presentation  
189
  September 4, 2013   Cheng Hsu Big Data and Massive Analytics Rensselaer Polytechnic Institute NY, USA slides of the presentation  
190
  September 4, 2013   General discussion          
191
27 August 28, 2013   Andrzej Rucinski A Service Science Context in Education Driven by Disruptive Innovation and the Internet of Things University of New Hampshire MA, USA slides of the presentation  
192
28 August 28, 2013   Mohammad Manzur Murshed Kaji Internationalization of services at Japanese manufacturing industry Tokyo Institute of Technology Tokyo, Japan slides of the presentation  
193
25 August 21, 2013   Eng Chew Service Innovation for the Digital World University of Technology Sydney, AU slides of the presentation  
194
26 August 21, 2013   Jim Sporhrer – Louis Freund MyT-Me, How T-shaped Am I? – Part II IBM – San Jose State University CA, USA slides of the presentation  
195
  August 14, 2013   General discussion          
196
24 August 7, 2013   Jim Sporhrer – Louis Freund MyT-Me How T-Shaped Am I? – T-Stem categories and nodes T-Stem categories and nodes – MyT-Me, How T-shaped Am I? IBM – San Jose State University CA, USA slides of the presentation  
197
23 July 31, 2013   Amip Shah Services Innovations for Cities HP Labs CA, USA slides of the presentation  
198
21 July 24, 2013   Chuck Cooper IBM Professional Certification Overview IBM CO, USA slides of the presentation  
199
22 July 24, 2013   Joseph Davis Services-related research at the University of Sydney The University of Sydney Sydney, AU slides of the presentation  
200
  July 17, 2013   General discussion          
201
20 July 10, 2013   Rick Robinson Smarter Cities IBM Birmingham, England slides of the presentation video of the presentation
202
19 July 3, 2013   Christian Eggenbeger-Wang – Rick Robinson Contemplation about my own experience with a Massive Open Online Course IBM Zürich, Switzerland slides of the presentation  
203
18 June 26, 2013   Brian Hagaman Procurement Service Science IBM IL, USA slides of the presentation  
204
17 June 19, 2013   Eleonora Pantano Technology Management Strategies for Successfully Innovating in the Point of Sale University of Calabria,
Eindhoven University of Technology
Eindhove, The Netherlands slides of the presentation  
205
16 June 12, 2013   Davor Meersman Membership Intro Presentation Curtin University, POESYS Consulting, iMinds iLab.o – SMIT – Free University Brussels Brussels, Belgium slides of the presentation  
206
  June 5, 2013   SIG Discussion          
207
  May 29, 2013   SIG Discussion          
208
15 May 22, 2013   Khaled Mabrouk ISSIP Introduction CALMAT University, San Jose State University CA, USA slides of the presentation  
209
  May 15, 2013   SIG Discussion          
210
  May 8, 2013   SIG Discussion          
211
  May 1, 2013   SIG Discussion          
212
14 April 24, 2013   Monica Dragoicea Knowledge Oriented Collaboration for Service Science University Politetehnica of Bucharest Bucharest, Romania slides of the presentation  
213
  April 17, 2013   SIG Discussion          
214
13 April 10, 2013   Theodor Borangju Service Science Programs at the University politehnica of Bucharest University Politetehnica of Bucharest Bucharest, Romania slides of the presentation  
215
  April 3, 2013   SIG Discussion          
216
  March 27, 2013   SIG Discussion          
217
12 March 20, 2013   Arnold Beekes The ‘People-Powered’ Service Innovation System The Proper Way Amersfoort, The Netherlands slides of the presentation  
218
  March 13, 2013   SIG Discussion          
219
11 March 5, 2013   Moises Cases SSME at ACC; The beginning Austin Community College TX, USA slides of the presentation  
220
10 February 27, 2013   Stephen Kwan An MBA course on Service Innovation San Jose State University CA, USA slides of the presentation  
221
  February 20, 2013   SIG Discussion          
222
9 February 13, 2013   Kelly Lyons Teaching Service Science in the ischool at the University of Toronto University of Toronto Ontario, Canada slides of the presentation  
223
  February 6, 2013   SIG Discussion          
224
  January 30, 2013   SIG Discussion          
225
8 January 23, 2013   Roland Padilla A Student’s Perspective on Service Science The University of Melbourne Victoria, Australia slides of the presentation  
226
7 January 16, 2013   Hunter Hastings – Jeff Saperstein The 6 principles of Service Thinking that will govern the creation of new markets in the digital economy. Hult International Business School CA, USA    
227
  January 9, 2013   SIG Discussion          
228
  January 2, 2013   SIG Discussion          
229
  December 26, 2012   SIG Discussion          
230
6 December 19, 2012   Jim Spohrer & Wendy Murphy Proposed Guidelines for Evaluating a Service Science Mater’s Program IBM CA, USA slides of the presentation  
231
5 December 12, 2012   Hansjorg Fromm – Niels Feldmann Teaching Service Science at Karlsruhe Service Research Institute Karlsruhe Institute of Technology & IBM Karlsruhe, Germany    
232
  December 5, 2012   SIG Discussion          
233
4 November 28, 2012   J. Pedro Mendes Design of Design of Technology Transfer Services//Architecture of a Service Systems Engineering Program//Creating Service System by Design, Arch of Service System Engineering Technical University of Lisbon Lisbon, Portugal slides of the presentation  
234
3 November 21, 2012   Ralph D. Badinelli Developing service curricula Virginia Tech VA, USA    
235
2 November 14, 2012   Haluk Demirkan Strategic IT Services and Project Management & International Society of Service Innovation Professionals University of Washington Tacoma WA, USA slides of the presentation  
236
1b November 7, 2012   Louis Freund SJSU-ISE 142/242 Service Engineering and Management San Jose State University CA, USA    
237
1a October 31, 2012   Louis Freund Service Systems Engineering ISE 142/242 San Jose State University CA, USA slides of the presentation