Gaining Competitive Advantage in The Era of Computing
Ginni Rometty, IBM CEO

Embedding Innovation in Service: a Human-Centered Framework
Mauricio Manhães, first published on Service Desing Networks

 Systems Engineering Applications
 Amit J. Lopes, Ricardo Pineda, Research  Institute for Manufacturing and Engineering Systems and Industrial Manufacturing and Systems Engineering Department The University of Texas at El Paso, first published in  “2013 Conference on Systems Engineering Research”.