ISSIP Ambassadors link ISSIP to other professional association and as such help represent ISSIP in professionals associations with service SIGs and/or service innovation related conferences, publications, or other activities. ISSIP Ambassadors can propose ISSIP sponsored Student Best Paper awards in the top service-related sessions or conferences of the professional association they represent. ISSIP Ambassadors also ensure that ISSIP members are aware of and have an opportunity to contribute to the other professional associations conferences, publications, and other service-related activities of the professional association they represent.
Effective February 21, 2013, Ammar Rayes, ISSIP President has appointed Professor Stephen K. Kwan, San Jose State University, to be the ISSIP Ambassador to the Association of Information Systems (AIS), and Dr Yuriko Sawatani, Fellow at Japan Science and Technology Agency to be the ISSIP Ambassador to Society of Serviceology.
Dr Kwan is a Professor of Service Science and Management Information Systems in the College of Business at San José State University, USA. He was the founding chair of the MIS department and had served as the Senior Associate Dean of the College. He is currently working on the Service Science, Management, Engineering, and Design (SSMED) research and academic program at SJSU. Stephen is very active in the SSMED community. He works closely with IBM on SSMED and is a recipient of IBM Faculty Awards. He is a member of the American National Standards Institute (ANSI) Committee on Education and is a member of The International Cooperation for Education about Standardization (ICES). Stephen was credentialed as an industry expert in the US Delegation to the APEC 2011 meeting in the US. He had also worked on projects with NIST, TOTVS, Sun Microsystems, Cisco, Microsoft, HP, the State of California, the US Army, etc. His current research interests include Global Trade in Services, Service Systems & Service Value Networks, and Design Thinking for Service System Innovation.Stephen has been a member of AIS since its inception in 1994. He initiated the organization’s Special Interest Group on Services (SIGSVC) and had served as vice chair and industry liaison. He had also been the track chair of service research at both AMCIS and ICIS conferences of AIS. Stephen received a B.S. and M.S. in Computer Science from the University of Oregon, and a Ph.D. in Management from UCLA.
Dr Sawatani is a fellow at Japan Science and Technology Agency since 2010. She received her PhD at the University of Tokyo in 2012. She joined IBM, software research and development organization. After working at IBM’s R&D strategy organization, she moved to research organization as a strategist of personal systems. She was assigned to strategy organization at Watson research, a management of On Demand Innovation Services, and started service research since 2005. Now she was assigned to Japan Science and Technology Agency as a fellow, and is establishing service science research and development in Japan. She wrote a book about service science, and papers on service research management, such as “Service systems framework focusing on value creation: case study” (Sawatani, Y, and Niwa, K., International Journal of Web Engineering and Technology, Vol 5, No. 3, 2009). She is active at Society for Serviceology (SfS), Frontiers in service PC, IEEE SCC PC and research & innovation management communities (PICMET, JSSPRM). She also lectures about service science at universities including Tokyo Institute of Technology and University of Tokyo.