2014 Frontiers in Service Conference
June 26-29, 2014, Miami, Florida, USA
Conference Co-Chairs: A. Parasuraman (University of Miami) and Roland Rust
(University of Maryland)
Conference Committee Members: Charles Colby (Rockbridge Associates, Inc.), Ming-Hui Huang (INFORMS Service Science Section & National Taiwan University), Werner Kunz (AMA SERVSIG & University of Massachusetts-Boston), Lia Patricio (University of Porto), Jim Spohrer (IBM) and Michael Tsiros (University of Miami) . The 23nd Annual Frontiers in Service Conference will be held June 26-29, 2014 in Miami, Florida, USA, hosted by the School of Business Administration at the University of Miami. The 2014 Frontiers in Service Conference, sponsored by the American Marketing Association, INFORMS, the University of Maryland’s Center for Excellence in Service, and the University of Miami’s Center for International Business Education and Research is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share cutting-edge knowledge and best practices.
The conference will cover a wide variety of service topics, including service science, service marketing, service operations, and service management. Service academics and practitioners are invited to submit one-page abstracts for possible presentation at the conference. Case studies by business practitioners are encouraged, and a “Best Practitioner Presentation” will be awarded at the conference. There will also be a pre-conference doctoral consortium organized by the AMA SERVSIG.
Please submit your abstract by Nov 22, 2013 online at:
http://bus.miami.edu/frontiers2014/call-for-abstracts/submit/
Important Dates:
Abstract submission deadline: Friday, November 22, 2013
Author notification of accepted presentations: Friday, January 24, 2014
Conference registration deadline for speakers: Friday, May 9, 2014
4th Forum on Markets and Marketing 2014
June 16-19, 2014, Karlstad University, Sweden
Following the very successful inaugural Forum on Markets and Marketing (FMM2008), which was held at the University of New South Wales, equally successful forums (FMM2010 & FMM2012) have been held at the University of Cambridge, and the University of Auckland Business School. This 4th Forum, FMM2014, will build on the sound foundations of the previous Forums.
The purpose of the forum is to advance the development of service-dominant (S-D) logic by focusing on foundational issues related to markets and marketing and exploring the cross-disciplinary foundations of S-D logic. Accomplishing this purpose is facilitated by a small number of scholars actively engaging in dialogue and discussion, as well as occasional debate, over several days, rather than the formal presentation of research papers.
Organizing Committee
Bo Edvardsson, CTF, Service Research Center, Karlstad University Anders Gustafsson, CTF, Service Research Center, Karlstad University Robert F. Lusch, University of Arizona Stephen L. Vargo, University of Hawaii
Hosted by CTF, Service Research Center, Karlstad University, Sweden
To express interest in participating in FMM2014, please submit an abstract of no more than 500 words on one of the three major themes of the Forum. If the submission includes more than one author please identify the author who will be attending the Forum. Doctoral students with a research program focused on S-D logic, from any related academic disciplines, such as accounting, economics, engineering, information systems, management, marketing, health, sociology, are welcome. Doctoral student desiring to participate should follow the same procedures for submission of an abstract as non-students; however, please indicate your student status and also provide a current resume. All accepted doctoral students are expected to attend and participate in the half-day doctoral student workshop on the afternoon of June 16. On a competitive basis, 3-4 doctoral students will be invited to be active participant in the entire Forum and will also be provided a waiver of the registration fee. Doctoral students selected for the workshop on June 16 but not selected for full participation, will be invited to observe the Forum discussions and dialogue and also to participate in all receptions, meals and social events.
Please submit your abstract by January 10, 2014. Scholars will be notified no later than February 15, 2014 of the status of their submission.Please submit abstracts to:Ingrid.Hansson@kau.se
2014 AMA SERVSIG:
http://www.servsig2014.uom.gr
“Services Marketing in the New Economic and Social Landscape”
The Departments of Marketing & Operations Management and Business Administration of the University of Macedonia warmly welcome you to the 8th AMA SERVSIG International Service Research Conference. The AMA SERVSIG conference has a long history starting with the first AMA SERVSIG in 1993 and thereafter continuing nearly as a biannual event at various exciting locations around the globe.
Continuing this tradition, AMA SERVSIG 2014 has landed at the University of Macedonia in Thessaloniki, Greece! We are sure that this event will live up to your expectations regarding SERVSIG conferences. We trust that the meeting venue and timetable will provide everyone with ample opportunities to meet, to discuss, and to explore Greece.
This conference has been organized for service researchers. Therefore, we look for your active participation at the conference. Yet, SERVSIG is not only a conference but also, something more; it’s a space to imagine new projects, meet friends, establish networks and of course, have fun. After the conference, please stay to explore Greece or seek out ancient Greece and ponder the bright new ideas for your future research!
The theme of the AMA SERVSIG Conference “Services Marketing in the New Economic and Social Landscape,” aims to demonstrate how scientific research in services marketing can be used to create an understanding of the current economic and social challenges and lead to potential practical solutions to improve the effectiveness of services in this new era. Leading international academics will provide insights into the latest developments and strategies in service industries.
We will also prepare an outstanding social networking program for all participants to experience Thessaloniki’s eclectic culture, cuisine, entertainment, and rich heritage. While here, we would also like to invite you to savor the exciting array of attractions, entertainment, leisure, shopping, and sporting activities Thessaloniki has to offer!
Conference tracks include:
- Customer Behavior and Misbehavior in Services
- Business-to-Business Services
- Service Dominant Logic
- Customer Experience and Value Co-Creation
- Building Relationships in Services
- Service Operations Management
- E-Services and Social Media
- Innovation in Services
- Service Design
- Building Sustainability in Services
- International Marketing in Services
- Developing Service Value
- Service Markets and Networks
- Service Supply Chains
- Servicescapes, Service Encounters, Service Environment
- Research and Teaching Methods in Services
- Service Recovery and Complaint Management
- Service Productivity
- Branding and Communication in Services
- Tourism Services
- Transformative/Health Services
- Sport Services
- Public and Non-Profit Services
Conference Timetable:
- Open Submission System: June 1, 2013
- Deadline for Abstract Submissions: November 15, 2013
- Decision Announcement: January 15, 2014
- Early Bird Registration: March 15, 2014
- Registration deadline for presenting authors: April 30, 2014
Conference Dates: June 13-15, 2014
Best papers will be selected for publication in conference special issues of the following journals: Journal of Service Management (2011 Impact Factor: 1.218) and Managing Service Quality (2011 Impact Factor: 0.642). The Conference is supported the Greek Marketing Academy (ELAM).
For information please email Rodoula H. Tsiotsou at servsig2014@uom.edu.gr