ISSIP

Stephen K. Kwan

Stephen Kwan

Dr. Stephen K. Kwan is Professor Emeritus in the Lucas College and Graduate School of Business at San José State University, and a fellow of the International Society of Service Innovation Professionals (ISSIP). He retired from being the Associate Dean of Graduate Business Programs and Lucas Professor of Service Science. He was the founding chair of the MIS department, had served as the Director of Online Programs Development and Senior Associate Dean of the College. He is still actively involved in research and community activities in Service Science, Management, Engineering, and Design (SSMED), global E-Commerce, service standards and standardization. He was a recipient of multiple IBM Faculty Awards, grants from the National Science Foundation (NSF), and National Institute of Standards and Technology (NIST). He was a contributor to the IEEE online course on Innovation and Competition – Success Through Global Standards. He currently serves on the ISO/IEC JTC1 Sub-Committee 42 Artificial Intelligence; ISO Committee on Consumer Policy (COPOLCO) Working Groups on Shared Economy, Privacy, and Consumer Issues in Services; American National Standards Institute (ANSI) Committee on Education; ANSI Consumer Interest Forum; and the International Cooperation for Education about Standardization (ICES). He had published in the areas of Service Science, Queueing Systems, Database Management, E-Commerce, Service Standards, Standards Education and Standards Policy. He received a B.S. and M.S. in Computer Science from the University of Oregon, and a Ph.D. in Management from UCLA.